Shared Instagram inbox for growing Teams

Improve your sales by managing your customers easily via Instagram in a shared inbox environment.

Intagram Integration

Streamlined Collaboration with Shared Instagram Inbox for Growing Teams

Unlock seamless teamwork and enhanced communication management with Chatmaxima's Shared Instagram Inbox. This feature enables businesses to efficiently handle Instagram messages within a collaborative environment, fostering growth and productivity for teams of all sizes. With a shared inbox tailored for Instagram, teams can effectively manage customer inquiries, streamline workflows, and deliver exceptional customer experiences, all while scaling their operations effortlessly.

ChatMaxima vs. other Chat Marketing Platforms

The Features You Need to Succeed

ChatMaxima has become the preferred choice for businesses worldwide due to its exceptional features and capabilities. With its wide range of features and benefits, ChatMaxima empowers businesses to enhance customer engagement, expand their reach, and achieve remarkable results. Here are some key reasons why companies choose ChatMaxima:


Access Inboxes

Click on the "Inboxes" option at the top of the Chatmaxima dashboard and select "Add Inbox".


Choose Instagram DM Inbox

Select the option for Instagram DM inbox from the list of available inboxes.


Agree to Terms

Tick the "I Agree" checkbox and then proceed by selecting "Continue".


Login with Facebook

Click on the "Login with Facebook" button to connect your Instagram page with your Chatmaxima account. This step will redirect you to Facebook.


Connect Your Page

Enter your Facebook login credentials to connect your page with Chatmaxima. Follow the prompts to allow Helpwise access to conversations on your Instagram page.


Grant Permissions

After logging in, grant Helpwise various permissions by selecting all options and clicking the "Done" button.


Select Your Page

Once back on Chatmaxima, choose the Facebook page connected to your Instagram Page. Give your inbox a recognizable name for easy identification and click on “Next”.


Add Team Members

In the next step, add team members who will collaborate on this shared inbox. Click on ‘Create Inbox’ to finish.



You have now successfully created your Instagram Direct Message shared inbox on Chatmaxima.


Start Collaborating

With this inbox set up, you can assign messages to team members, track their replies, and collaborate effectively. For more guidance on tracking conversations and replying to them from Chatmaxima, refer to our feature updates page.

Benefits of an Instagram Shared Inbox with Chatmaxima:

By integrating Instagram with Chatmaxima's Shared Inbox, you unlock numerous advantages

Businesses can optimize their customer communication strategy and deliver exceptional experiences across all channels.

Enhanced Collaboration Add private notes to conversations visible only to team members, facilitating internal communication.

Efficient Task Management: Assign conversations to specific team members, ensuring accountability and organized workflows.

Consistent Customer Experience: Prepare and share canned responses to maintain a consistent voice across interactions, enhancing customer satisfaction.

Streamlined Organization: Categorize conversations with labels for easy identification and management.

Comprehensive Communication History: Access a consolidated history of customer communications across all channels within Chatmaxima, promoting seamless customer service.

Data-Driven Decision Making: Analyze and detect trends using reporting data, empowering informed decision-making and strategy development.