Almost every support tool now claims to ship an AI agent. Most of them are the same chatbot with a new label, which is why Gartner coined the term agent washing and estimated that of the thousands of vendors marketing agentic capability, only around 130 actually have it. This guide compares the AI agents for […]
The 10 Best AI Agents for Customer Service in 2026 Read More »
Most AI agent statistics you will find are pulled from vendor marketing pages and recycled without a source. That is a problem when you are trying to build a business case, because the gap between what AI agents are projected to do and what they actually do right now is enormous. This roundup pulls 45
45 AI Agent Statistics for 2026: Adoption, ROI, and the Customer Service Reality Read More »
For most of 2026, replying to a customer on WhatsApp cost nothing. Your agent typed an answer inside the 24-hour window, hit send, and Meta charged zero. That ends on October 1, 2026, when WhatsApp service message pricing switches on and every free-form reply your team sends becomes a billable event. This is the single
You spend money on a Click to WhatsApp ad. Someone taps it, lands in your WhatsApp inbox, and asks about pricing. Your agent answers, maybe closes the deal. Now answer a simple question: which ad brought that person in? Until now, in almost every WhatsApp business tool including ours, you could not. The conversation looked
Ad Attribution Reports: See Which Meta Ads Bring You Real Conversations Read More »
WhatsApp is rolling out a channel storage cleanup tool on Android, and it is a bigger deal for brands than the small feature note suggests. The tool lets people wipe the photos, videos, stickers and voice notes that channels have been quietly saving to their phones, filtered by category, across one channel or several at
WhatsApp Channel Storage Cleanup: What the New Android Tool Means for Businesses (2026) Read More »
Until June 2026, putting an AI agent on WhatsApp meant building one. You picked a platform, connected your data, wrote the prompts, defined the handoff rules, and paid a vendor. Then Meta shipped its own agent, made it free to switch on, and put it inside the apps your customers already use. The obvious question
Meta Business Agent vs Custom AI Agent: Which Should You Run in 2026? Read More »
ChatMaxima is now localized in 10 languages, including Spanish, Hindi, Arabic and Simplified Chinese. Switch your dashboard language in two clicks.
ChatMaxima Dashboard Is Now Available in 10 Languages Read More »
Sarvam AI held its first Epoch conference in Bengaluru on 30 July 2026, and the headline wrote itself: a one trillion-plus parameter foundation model, built from scratch in India, shipping within six months. That number is doing a lot of work in the press coverage. It is also the least useful number in the entire
Sarvam Epoch 2026: What India’s Trillion-Parameter Bet Means for Your AI Stack Read More »
For years, WhatsApp Web was the half-version. You could read and reply to messages in a browser tab, but the moment a customer wanted to talk, you were back on your phone, holding it against your ear while typing notes with one hand. That gap is now closed. WhatsApp Web calling is rolling out with
Search interest in Instagram auto reply has more than tripled in the last twelve months, and the reason is not that businesses suddenly discovered automation. It is that Instagram itself keeps changing what “auto reply” means. Meta shipped a new AI auto replies feature, renamed Instagram Direct to Chats, and kept its free automation tools
How to Set Up Instagram Auto Reply for DMs and Comments (2026 Guide) Read More »
