You can only improve the things that you can measure!
Need for Reports
You can only improve what you can measure. Therefore we help you to get actionable insights around the performance of your agents, message queries and volume. Also track the response and resolution times of agents.
Get the insights
ChatMaxima provides a range of reports that will help to analyze the current conversation handling strategy.
Agent Report
Analyze how well all the agents perform.
Label Report
Used to study how the labels are working.
Inbox Report
Read the performance of the messages in the inbox.
Department Report
Can measure how each department performs.
Request Early Access
Fill in the details to get early access to ChatMaxima