Provide delightful customer support on Whatsapp, Facebook Messenger and Telegram from ChatMaxima’s Shared Inbox.
Early AccessYou can only improve what you can measure. Therefore we help you to get actionable insights around the performance of your agents, message queries and volume. Also track the response and resolution times of agents.
ChatMaxima provides a range of reports that will help to analyze the current conversation handling strategy.
Analyze how well all the agents perform.
Used to study how the labels are working.
Read the performance of the messages in the inbox.
Can measure how each department performs.