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ChatMaxima’s reports offer actionable data on user interactions, performance metrics, and engagement analytics, empowering businesses to optimize their chatbot strategies .
Overview Report: Gain a holistic view of chat performance metrics and trends over specific time periods.
Agents Report: Evaluate individual agent performance metrics, including response times and resolution counts.
Labels Report: Analyze chat interactions categorized by labels for better understanding and management.
Inbox Report: Monitor and assess interactions across multiple communication platforms integrated into ChatMaxima.
Department Report: Evaluate team performance and interactions based on departmental divisions within the organization.
Delve into the intricacies of how Chatmaxima compiles its comprehensive Overview reports, providing users with valuable insights into their chat interactions.
Chatmaxima continuously collects data from various sources, including conversations, messages, response times, and resolution details.
The collected data is aggregated and organized based on predefined time intervals, such as days, weeks, or months, depending on the user's selection.
Chatmaxima selects key metrics essential for assessing chat performance, including the number of conversations, incoming and outgoing messages, first response time, resolution time, and resolution count.
Users are presented with options to choose the desired date range for the Overview report, such as the last 7 days, last 30 days, last 3 months, last 6 months, last year, or a custom date range.
The aggregated data is then visualized using bar charts or other graphical representations, making it easier for users to interpret and analyze the information.
The selected date range is prominently displayed alongside the metrics, allowing users to quickly reference the time period being analyzed.
Chatmaxima may also provide insights or trends based on the data, offering valuable suggestions for improving chat performance and customer satisfaction.
Once generated, the Overview reports are accessible within the Chatmaxima platform, enabling users to review, share, and utilize the insights to optimize their chat operations.
Explore the systematic approach employed by Chatmaxima to classify agents within its Agents reports, offering users a comprehensive understanding of agent performance and contribution.
Agent Identification: Chatmaxima identifies and distinguishes individual agents based on unique identifiers, such as usernames or IDs assigned within the platform.
Data Tracking: The platform continuously tracks agent activities, including their involvement in conversations, message interactions, and resolution actions.
Metrics Selection: Key performance metrics related to agent performance are chosen for inclusion in the Agents reports, providing insights into their effectiveness and efficiency.
Selection of Time Period: Users have the flexibility to select the desired time period for the Agents reports, such as the last 7 days, last 30 days, last 3 months, last 6 months, last year, or a custom date range.
Visualization: The categorized data is presented in a clear and concise manner within the Agents reports, often using tables, graphs, or charts to facilitate easy interpretation and analysis.
Insights and Analysis: Chatmaxima may provide insights and analysis alongside the categorized data, offering users actionable information to optimize agent performance and enhance customer satisfaction.
Explore the strategic use of labels within Chatmaxima's reporting system and how they contribute to a deeper understanding of chat interactions and performance metrics.
Users assign specific labels to conversations based on predefined categories or criteria relevant to their business needs. These labels can include topics, issue types, customer segments, or any other classification deemed important.
Chatmaxima categorizes conversations based on the assigned labels, allowing for segmentation and analysis of chat interactions according to different themes or attributes.
In the Label reports, users can select one or more labels from a dropdown menu, specifying the particular categories they wish to analyze.
Similar to other reports, users can choose the desired date range for analyzing conversations with the selected labels, such as the last 7 days, last 30 days, etc., or define a custom date range.
Chatmaxima calculates various metrics for conversations associated with the selected labels, including the number of conversations, incoming and outgoing messages, first response time, resolution time, and resolution count.
The aggregated data for conversations with the selected labels is visualized in the report, often presented in the form of bar charts, line graphs, or tables, depending on the preference and relevance of the metrics.
By analyzing conversations grouped by labels, users can gain insights into trends, patterns, and areas of focus within specific categories. This can inform decision-making processes and help optimize strategies for handling different types of interactions.
Label reports enable users to evaluate the effectiveness of their support or communication strategies for various topics or customer segments, allowing them to identify strengths, weaknesses, and opportunities for improvement.
Users can iterate on their label assignments and analysis over time, refining their categorization strategies and gaining deeper insights into customer preferences, pain points, and communication patterns.
Discover the range of communication platforms integrated into Chatmaxima's Inbox reports, facilitating comprehensive analysis and management of interactions across diverse channels.
Chatmaxima seamlessly integrates WhatsApp messaging into its Inbox reports, enabling businesses to monitor and analyze conversations conducted through this popular messaging platform.
Users can track interactions from Facebook Messenger within Chatmaxima's Inbox reports, providing insights into conversations initiated via the social media giant's messaging service.
Chatmaxima extends its support to Instagram Direct Messaging, allowing businesses to include interactions from this platform in their comprehensive Inbox reports.
Communication via SMS (Short Message Service) is included in Chatmaxima's Inbox reports, enabling users to analyze text-based interactions sent and received through this traditional messaging channel.
Chatmaxima's Inbox reports cover live chat interactions, providing valuable metrics and insights into real-time conversations conducted through website or app-based chat widgets.
Telegram messaging is supported in Chatmaxima's Inbox reports, allowing businesses to track and analyze conversations occurring on this popular messaging platform known for its security features and versatility.
