You invested in a customer support chatbot. Your team says it’s helping. Customers seem satisfied. But when leadership asks, “What’s the actual return on this investment?” do you have a confident answer? If you’re like most businesses, you probably don’t. A recent study found that while 67% of companies have deployed chatbots, only 23% actively […]
How to Calculate the ROI of Your Customer Support Chatbot ? Read More »
Adam Wathan’s post about Tailwind CSS stopped me mid-scroll last week. Not because it was surprising. Because it confirmed something I’ve been watching unfold for months. Tailwind is more popular than ever. Revenue is down 80%. He just laid off 75% of his engineering team. Let that sink in. A product achieving peak adoption is
AI Just Killed the Freemium Playbook. Here’s What Founders Should Build Instead. Read More »
Patient no-shows cost U.S. healthcare providers an estimated $150 billion annually. For individual clinics, each missed appointment represents lost revenue, wasted staff time, and a gap in patient care that ripples through the entire schedule. The frustrating part? Most no-shows aren’t intentional. Patients forget. Life gets busy. They lose the appointment card. They meant to
7 Ways Healthcare Clinics Use Chatbots to Reduce No-Shows Read More »
Customer expectations are higher than ever. Faster responses. Round-the-clock availability. Personalized interactions across every channel. Meeting these demands with human agents alone has become nearly impossible for growing businesses. That’s why AI-powered customer support has moved from experimental technology to business-critical infrastructure. But how widespread is adoption really? What kind of returns are companies seeing?
AI Customer Support Statistics: 30 Numbers You Need to Know Read More »
Your customers are on WhatsApp. Over 2 billion people use it every day, and they expect businesses to respond within minutes, not hours. But hiring developers to build a custom chatbot? That’s expensive, time-consuming, and often overkill for most businesses. Here’s the good news: you don’t need to write a single line of code to
How to Build a WhatsApp Chatbot Without Writing Code (Step-by-Step) Read More »
On Christmas Eve 2025, Nvidia quietly announced what could be the most strategically brilliant deal in the AI chip wars: a $20 billion non-exclusive licensing agreement with Groq, the inference chip startup founded by the architect of Google’s first TPU. Not an acquisition. A licensing deal. The distinction matters more than you might think. The
If you’re building AI agents, there’s a fundamental architectural decision that will determine whether your system scales gracefully or collapses under its own complexity. That decision? Understanding the difference between who your agent is and what your agent can do. Most developers conflate these two concepts. They cram everything into one massive prompt and wonder
AGENTS.md vs Skills: The Right Way to Architect AI Agents Read More »
Most startup advice tells you to get on sales calls. Close deals. Talk to prospects. I do the opposite. I spend 3-4 hours every day on customer support calls. Not sales. Support. This isn’t a philosophical stance. It’s a strategic decision that has shaped every meaningful product improvement we’ve shipped. The Case Against Sales-First Thinking
Why I Spend 3-4 Hours on Customer Support Calls Every Day as a Founder Read More »
Every SaaS pricing page has that one locked feature. Export to CSV? Pro plan. API access? Enterprise. Bulk actions? Talk to sales. These gates worked when humans were the only ones clicking buttons. That era is ending. What I Discovered Last Week I pointed Claude Code’s Chromium Extension at a software I use daily and
The SaaS Pricing Model That Survives the AI Agent Era Read More »
Yesterday, Claude wrote flawless Python code. Today? It forgot how to close a bracket. Sound familiar? If you’ve spent any meaningful time working with AI platforms like ChatGPT, Claude, or Gemini, you’ve probably noticed something strange. Some days the output is brilliant, insightful, and exactly what you needed. Other days, the same prompt produces something
Why AI Feels Like It Has Mood Swings: The Truth Behind “Nerfing” Read More »
