[Case Study] How We Use Our Own Whatsapp Chatbot to Hire Interns Faster and Better ?

At ChatMaxima, we are passionate about creating conversational marketing solutions for businesses. We help them connect with their customers through AI-powered chatbots and human support. We support multiple channels such as website, Instagram, WhatsApp, or Messenger. We also provide a range of features and benefits that empower businesses to enhance customer engagement, expand their reach, and achieve remarkable results.

But we are not just a provider of chatbots. We are also a user of our own product. We have created a WhatsApp chatbot that automates the recruitment process for interns. In this blog post, we will share how we use our own chatbot to hire interns faster and better.

Why We Use Our Own Chatbot for Hiring Interns

We follow the dogfooding strategy, which is the practice of using one’s own products and services in a real-world environment for the same purpose and in the same way the end users would do. The goal of dogfooding is not just testing of the app, but to put oneself in the user’s shoes and see things from their perspective.

Dogfooding has many benefits for product development, such as:

• Building ownership and trust in the product
• Testing features before shipping
• Streamlining the quality assurance process
• Refining the user experience through firsthand feedback
• Identifying bugs, usability issues, and unscalable features
• Embracing AI and unleashing its growth-accelerating potential

By using our own chatbot for hiring interns, we can experience the value proposition of our product firsthand. We can also collect feedback and data that can help us improve our product and service. We can also showcase our product and brand to potential candidates and customers.

How Our Chatbot Works for Hiring Interns

Our chatbot interacts with candidates and provides them with personalized solutions. It also collects data from applicants, schedules interviews, and communicates the selection and joining process. It uses natural language processing and machine learning algorithms to understand the user’s intent and provide accurate responses. It integrates with our CRM system, which allows us to segregate the candidates and the profile.

Here are some of the features and functionalities of our chatbot:

• It greets the candidates and asks them to choose the role they are interested in.
• It asks them to share their name, email, location, experience level, internship choice, areas of interest, and resume.
• It validates the information and confirms the submission.
• It sends a confirmation message and a link to a short online test.
• It evaluates the test results and shortlists the candidates.
• It sends a message to the shortlisted candidates and asks them to choose a preferred date and time for the interview.
• It confirms the interview schedule and sends a reminder message before the interview.
• It sends a feedback message after the interview and informs the candidates about the next steps.
• It notifies the selected candidates and sends them the offer letter and the joining details.

What Benefits We Get from Using Our Chatbot for Hiring Interns

By using our chatbot for hiring interns, we have overcome the challenges of the traditional hiring process and achieved faster, easier, better, and cheaper recruitment outcomes. The traditional hiring process for interns involves multiple steps, such as posting job ads on various platforms, screening resumes and cover letters, conducting interviews and background checks, and communicating with candidates via email or phone. These steps are time-consuming, costly, and inefficient for both recruiters and candidates. Some of the common challenges faced by recruiters are:

• Manual interview scheduling, which can result in never-ending communication and coordination issues.
• Difficulty in collecting and processing the resume when received in email, such as no proper subject, duplicate emails, cover letter missing, attachment missing, etc.
• Difficulty in tracking and communicating with candidates, such as whether they have received the email or not, whether they are interested or not, whether they are available or not, etc.
• Difficulty in compiling a list of the best candidates due to the large pool of applicants and the lack of insightful and useful data.

By using our chatbot for hiring interns, we have achieved the following benefits:

• Faster and easier recruitment process, as the chatbot can handle multiple queries and tasks simultaneously and 24/7.
• Better candidate experience, as the chatbot provides instant and personalized responses, guidance, and feedback.
• Higher conversion rate, as the chatbot can capture the interest and attention of the candidates and persuade them to apply or join.
• Lower cost and resource utilization, as the chatbot reduces the need for advertising, online job boards, and extra team members.
• More data and insights, as the chatbot collects the required data in a structured format and analyzes it using our CRM system.

Conclusion

We are proud of our chatbot and how it helps us hire interns faster and better. We are also happy to share our experience and learnings with you. We hope you find our blog post useful and interesting. If you have any questions or feedback, please feel free to contact us. If you are interested in working with us as an intern, please send us a message on WhatsApp and our chatbot will guide you through the process. Thank you for reading and have a great day!