The Omnichannel DoubleTick Alternative with AI Chatbots
DoubleTick is a solid WhatsApp CRM, but it only covers WhatsApp and locks AI to enterprise plans. ChatMaxima gives you AI chatbots, 7+ channels, and a shared inbox with ticketing from $19/mo.
AI Chatbots on Every Plan, 7+ Channels, and Flat Transparent Pricing
DoubleTick is built for WhatsApp sales teams, but ChatMaxima is built for teams who need AI-driven conversations across every channel your customers use - with no enterprise lock-in required.
AI chatbots in all plans - no enterprise lock-in
7+ channels beyond WhatsApp
Built-in ticketing + SLAs
Team members included in pricing
WhatsApp-only - no other channels
AI chatbots only on Enterprise plan
No native ticketing system
WhatsApp charges + GST added on top
ChatMaxima Delivers AI, Omnichannel, and Ticketing - DoubleTick Stays WhatsApp-Only
While DoubleTick serves WhatsApp sales teams well, ChatMaxima covers every channel your customers use with AI chatbots available from your very first plan - no enterprise upgrade needed.
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Features
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ChatMaxima
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DoubleTick
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Channels
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WhatsApp, Instagram, Telegram, Facebook, SMS, Email, Web | WhatsApp-only |
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AI Chatbot
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Included in all plans, no-code builder | ChatGPT bots only on Enterprise plan |
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Pricing
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Flat plans from $19/mo | Starts ~₹2,000/mo + WhatsApp charges + 18% GST |
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Ticketing + SLAs
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Built-in inbox with ticketing and SLAs | Team inbox available, no ticketing |
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Document AI Training
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Upload PDFs/SOPs for instant bot training | No document ingestion |
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Voice Support
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Native voice input with AI replies | No voice messaging support |
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Agent Limits
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Team members included in plan | Limited to 5-10 agents per plan |
Beyond WhatsApp CRM - Full AI Conversation Platform
DoubleTick handles WhatsApp well for sales teams. ChatMaxima handles WhatsApp plus every other channel your customers use - with AI chatbots and ticketing included.
Manage WhatsApp, Instagram, Telegram, email, and web in one inbox
GPT-powered chatbots included from your first plan
Built-in ticketing, SLAs, and agent routing
No agent limits or per-seat add-on charges
Upload your knowledge base and get instant AI answers
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Frequently Asked Questions
Yes. ChatMaxima offers AI chatbots, omnichannel support, and ticketing from $19/mo. DoubleTick is WhatsApp-only and locks AI features to enterprise plans.
Yes. ChatMaxima includes native WhatsApp Business API with AI chatbots, broadcast campaigns, and automation - plus 6 more channels that DoubleTick does not support.
Yes. AI chatbot capabilities are included in all ChatMaxima plans at no extra cost. DoubleTick only offers ChatGPT bots on its Enterprise plan.
Yes. ChatMaxima offers mobile apps so your team can manage conversations on the go, similar to DoubleTick's mobile-first approach.
Yes. ChatMaxima combines a shared inbox with ticketing, SLAs, AI chatbots, and CRM integrations for both sales and support workflows.
ChatMaxima starts at $19/mo with flat pricing and AI included. DoubleTick starts at ~₹2,000/mo but WhatsApp conversation charges, GST, and AI features cost extra.