Freshchat Alternatives Built for the AI Era
Freshchat works inside Freshworks. ChatMaxima works everywhere. Discover a flexible alternative that gives you full control of your customer conversations.
Smarter Automation. No Add-On Maze.
Freshchat users often hit tier limits, add-on fees, or limited channel support when scaling. ChatMaxima is built with growth, simplicity, and affordability in mind.
Voice-based AI workflows built-in
Train bots via uploaded PDFs
Multi-channel inbox in one place
No support for voice message handling
No document ingestion or bot training
Requires bundling with Freshdesk & Freshbot
Full AI Stack vs Bundled Add-ons
Freshchat fits well inside the Freshworks suite - but many core features like voice AI, PDF-trained bots, or email/ticketing depend on separate tools or pricing tiers. ChatMaxima gives you a complete AI automation stack, no extra bundles or restrictions.
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Features
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ChatMaxima
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Freshchat
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Channels Supported
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Webchat, WhatsApp, Facebook, Instagram, Telegram, SMS, Email, Voice, Tickets | Webchat, Mobile App, WhatsApp (add-on), Apple Business Chat, Line, Email (via Freshdesk) |
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Voice Input & AI
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Accepts voice messages, auto-transcribes with AI | No native voice input or transcription |
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PDF-Based Bot Training
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Upload documents (PDFs, SOPs) to train bots instantly | Only FAQ-style bots; no document ingestion |
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Unified Inbox
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Email, chat, tickets, voice - one dashboard | Shared inbox; full ticket/email via Freshdesk/Freshsales |
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No-Code Flow Builder
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Drag-and-drop automation on all plans | Available, some features require higher tiers |
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Pricing Model
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Transparent flat pricing, includes lifetime plans | Per-agent pricing, add-ons for channels and bots |
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Developer Access
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Webhooks, REST API, Zapier, native CRM integrations | APIs available, but tied to Freshworks product limits |
Purpose-Built Flexibility for Modern, Multi-Channel Teams
Freshchat works best inside the Freshworks suite - but ChatMaxima is designed for teams that want native voice support, PDF-trained bots, full inbox unification, and open integrations right out of the box. No bundling. No locked features. Just instant access to the tools that matter.
Tired of stitching chat, email, tickets, and voice across multiple tools? ChatMaxima unifies them natively - no Freshdesk, Freshcaller, or plug-ins needed.
Have SOPs, help docs, or manuals? Train your bots directly on PDFs and docs - skip the manual Q&A entry that Freshchat bots require.
If your customers send voice messages or you're automating IVR-like interactions, ChatMaxima turns voice to actionable AI flows - Freshchat doesn’t handle voice inputs at all.
Engage users on Instagram, Facebook Messenger, Telegram, SMS, and more - without paying extra for each channel or unlocking them via bundles.
Need webhooks, Zapier, HubSpot, or custom API flows? ChatMaxima supports these natively, not only within a gated Freshworks ecosystem.
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ChatMaxima vs Controlhippo
ControlHippo focuses on WhatsApp sales workflows. ChatMaxima offers a wider communication suite with AI, automations, and proactive outreach tools.
ChatMaxima vs Aisensy
AiSensy is built for WhatsApp. ChatMaxima is built for conversations across channels, with AI-powered intelligence and complete workflow control.
Frequently Asked Questions
Yes. ChatMaxima includes chat, ticketing, voice input, and email inboxes all in one dashboard - no need to pay separately for Freshdesk or other Freshworks tools.
Absolutely. You can upload your product manuals, SOPs, or knowledge base PDFs and your bot will be trained instantly - no manual FAQ scripting required.
No. ChatMaxima offers flat, transparent pricing (including lifetime plans). No per-seat or per-resolution billing.
Users can send voice messages that are automatically transcribed by AI and routed through your automation flows. No third-party tools needed.
Not at all. ChatMaxima is a standalone platform with native features - no need for external bundles like Freshdesk or Freshsales to unlock basic functionality.