Outgrown tawk.to? Try an AI-Driven Alternative
Tawk.to helps you chat. ChatMaxima helps you automate, convert, and support—across all channels with one unified inbox and AI.
Greater Automation, Smarter AI & Reliable Support Workflow
While tawk.to offers value at zero cost, teams aiming for deeper automation often shift to ChatMaxima for advanced AI, omnichannel support, and integrated ticketing—without the brand’s limitations.
Bots trained from docs and PDFs
Voice message automation workflows
Unified inbox & ticket system
Built-in conversational analytics
No built-in document-based intelligence
Voice only via paid add-on, no logic or AI
Separate chat and ticketing; limited integrations
Basic reporting; no AI summaries or triggers
ChatMaxima: Automation That Goes Beyond Live Chat
tawk.to excels at free chat, but lacks AI bot training, voice workflows, unified inbox, or purpose-built support automation. ChatMaxima brings those features together in one platform.
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Features
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ChatMaxima
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tawk.to
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Multichannel & Voice Support
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WhatsApp, Webchat, Facebook, Instagram, Telegram, SMS, Email, Voice, Tickets | Live chat widget only; Voice/video add-on required |
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Document-Based Bot Training
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Upload PDFs, knowledge guides, SOPs—bots auto-learn without manual flows | No smart AI; relies on custom automations or external tools |
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Voice Message Handling
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Native AI replies to voice messages on WhatsApp and Webchat | Voice requires add-ons; no automated logic |
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Unified Support Inbox & Ticketing
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Built-in agent inbox with tickets, SLA tracking, chat-to-ticket workflows | Built-in ticketing, but lacks integration across channels or agent collaboration |
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Automation & CRM Tools
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Workflow automations, lead capture forms, CRM logic & pipeline support | Limited to chat engagement only; little backend automation |
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AI Suggestions & Smart Reply
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AI-powered reply suggestions and automated chatbot escalations | Smart typing replies exist, but no automated AI escalation logic |
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Pricing Model
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Flat monthly plans or optional lifetime pricing—no usage caps | Core chat is free; add-ons cost (branding removal, agents, video, voice, AI messages) |
Built for Teams That Need More Than a Simple Chat Widget
ChatMaxima is purpose-built for teams aiming to scale support, boost efficiency, and automate customer engagement—without being stuck in one-channel tools or hiring-heavy solutions.
Teams moving beyond just website chat to WhatsApp, Email, Voice, Instagram, and more—all under one roof.
Support teams that want bots trained on internal wikis, product manuals, or process documents—no need to manually feed Q&A.
Those looking to automate lead capture, run WhatsApp drip campaigns, and route leads to the right agents—without juggling 3 tools.
Handle high message volumes using AI-driven replies, form submissions, and automated flows—reducing manual intervention.
Privacy-conscious teams that want data control, unified conversation logs, and internal audit trails—without vendor lock-in.
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Frequently Asked Questions
ChatMaxima brings built-in automation, bots, voice support, and unified ticketing—none of which are available in tawk.to's free platform.
Yes. Simply upload documents like PDFs or manuals—ChatMaxima creates smart bots based on the content.
Absolutely. WhatsApp and Webchat voice messages are processed and replied to via AI—natively and instantly.
ChatMaxima includes built-in inbox, ticket assignment, SLA tracking, and chat escalation workflows.
No. ChatMaxima offers flat-rate or lifetime plans without message/contact caps. tawk.to is free, but adds costs for AI and branding removal.