AutoCare – AI Voice Auto Service Agent | ElevenLabs
AutoCare – AI Voice Concierge - Automotive AI Voice Agent, Automotive Chatbot Template
AI Voice Agent, Automotive Automotive Verified
Free

AutoCare – AI Voice Concierge

AI Voice auto service booking & repair updates | Powered by ElevenLabs

4.3 (10 reviews)
0 5
Description
Meet Arjun, your reliable virtual service advisor from AutoCare, designed to help vehicle owners manage maintenance and service needs smoothly and on time. Arjun provides clear, calm, and practical guidance to ensure users understand their vehicle’s service requirements without stress or confusion.

This AI assistant supports vehicle owners who need quick help with service bookings, routine maintenance questions, or reporting common vehicle concerns. By asking one question at a time, Arjun carefully understands each user’s situation and recommends appropriate next steps focused on safety and preventive care—not upselling.
Key Features
  • Service Booking Support: Guide users through scheduling vehicle services with clear confirmations at every step
  • Maintenance Guidance: Recommend routine services based on vehicle type, model, year, last service date, or reported issue.
  • Clear Explanations: Explain different service types and what users can expect during a visit—without providing mechanical diagnoses or technical guarantees.
  • Step-by-Step Interaction: Ask focused questions one at a time to avoid overwhelming users and ensure accurate recommendations.
  • Preventive Care Focus: Encourage timely maintenance and safe vehicle ownership rather than unnecessary services.
  • Supportive Communication: Remain calm, patient, and reassuring if users are worried, confused, or have missed a service.
  • Confirmation & Clarity: Verify details before proceeding with recommendations or bookings to ensure accuracy and trust.
Use Cases
Automobile Service Centers & Workshops Car Dealership Service Departments Two-Wheeler & Commercial Vehicle Service Providers Automotive Mobile Apps & Platforms Fleet Management Companies Vehicle Care Platforms
Why AI for Automotive Services?

Auto dealerships and service centres are under growing pressure to handle more bookings, status updates, and customer queries without increasing headcount

$1.2T
Global automotive aftermarket service revenue in 2024
61%
of service centre calls relate to booking, status, or routine queries
78%
of customers expect real-time repair status updates during their vehicle's service
3.1x
higher customer retention when proactive service reminders are sent by voice or message

Source: Automotive Service Association & McKinsey Automotive Report 2024

AutoCare Concierge Workflow

A structured 6-step voice workflow covering service bookings, repair updates, and roadside assistance

Greeting & Service Intent

AutoBot identifies the customer's need: booking, status check, or roadside support

Vehicle & Service Identification

Capture vehicle details and the type of service or repair required

Service Appointment Booking

Book the vehicle in for service at the customer's preferred time

Repair Status Updates

Keep customers informed throughout the repair process without staff calls

Roadside Assistance Routing

Handle urgent roadside calls and route to the correct support team

Post-Service Follow-Up

Proactively reconnect with customers to drive retention and rebooking

Integration Architecture

See how AutoBot connects voice channels, ElevenLabs AI processing, and your automotive service systems

ElevenLabs AI Processing
Speech-to-Text (Whisper STT) Text-to-Speech (Flash v2.5) Vehicle & Intent Recognition
Voice Channels
Web Voice Widget WhatsApp Voice Twilio Voice Call
AutoBot
ChatMaxima
Automotive Systems
Dealer DMS (Dealertrack / CDK) Workshop Management System Google Sheets (Service Log)
Notifications
WhatsApp Service Reminders Repair Ready Alerts MOT & Service Due Nudges
Data Flow
1
Customer calls or connects via voice Voice input received via Web Widget, WhatsApp, or Twilio
2
Whisper STT transcribes speech ElevenLabs Whisper converts voice to text with high accuracy
3
Vehicle and intent identified Registration, service type, and customer record retrieved from DMS
4
Booking or status action executed Appointment booked in workshop system or repair status fetched
5
Response delivered via voice ElevenLabs Flash v2.5 TTS speaks confirmation naturally
6
Customer record and log updated Booking, status, or query saved to DMS and Google Sheets
Connects With Your Automotive Stack

AutoCare integrates with voice platforms, dealer management systems, and workshop tools

Voice Channels

Web Voice Widget WhatsApp Voice Twilio Voice

Dealer Management Systems

Dealertrack DMS CDK Global Kerridge Autoline

Workshop & Scheduling

Google Calendar Calendly Microsoft Outlook

Data & Service Logs

Google Sheets Airtable Zoho CRM

Customer Notifications

WhatsApp Business Twilio SMS SendGrid Email

Expected Performance Metrics

Track these KPIs to measure the impact of your AutoCare Voice Concierge

>75%
Booking Automation Rate
>70%
Status Update Self-Service
>65%
Customer Retention Rate
>30%
After-Hours Booking Rate
>80%
First-Call Resolution
>4.3/5
Customer Satisfaction Score
Why Choose This Template
01
Easy Setup

Deploy in minutes with our no-code builder. No technical skills required.

02
Multi-Channel

Connect to WhatsApp, Facebook, Instagram, Web Widget and more.

03
AI-Powered

Leverage advanced AI to understand and respond to complex queries.

04
Analytics

Track conversations, user engagement, and chatbot performance.

How to Use This Template

Clone the Template

Sign up for free and click "Use This Bot" to clone this template to your account instantly.

Customize & Train

Modify conversations, add your business info, and train the AI with your specific knowledge base.

Deploy & Go Live

Connect to your preferred channels (Web, WhatsApp, Facebook) and start engaging customers.

Implementation Checklist

Complete these steps to deploy AutoCare Voice Concierge on your platform

Setup
Configure service centre name, brand tone, and AutoBot persona
Define service types: MOT, full service, repair, tyre, recall, and diagnostics
Set up workshop operating hours and booking slot availability
Configure vehicle registration lookup and customer record retrieval
Integration
Connect Twilio for inbound service line and outbound reminder calls
Enable WhatsApp Voice via ChatMaxima for mobile booking and updates
Integrate Dealer Management System (Dealertrack, CDK, or Kerridge)
Connect Google Calendar or workshop scheduler for real-time bay availability
Set up Google Sheets service log as backup data store
Automation
Configure automated WhatsApp reminder 24 hours before service appointment
Set up repair status update notifications when vehicle moves to each stage
Enable MOT and service due reminder outbound calls at 30-day intervals
Testing
Test full booking flow: registration lookup, slot selection, and confirmation
Test repair status query and multi-stage update delivery
Verify ElevenLabs Flash v2.5 voice quality across Web, WhatsApp, and Twilio
Customisation
Customise service adviser escalation triggers for complex technical queries
Analytics
Set up analytics dashboard to monitor booking automation and satisfaction KPIs
Frequently Asked Questions

Yes! You can fully customize every aspect of this chatbot template including conversations, responses, appearance, and AI behavior. Our no-code builder makes it easy to modify without any technical skills.

Most users deploy their chatbot within 5-10 minutes. Simply clone the template, add your business information, and you're ready to go live on your preferred channels.

ChatMaxima supports multiple channels including Web Widget, WhatsApp Business, Facebook Messenger, Instagram DMs, Telegram, and more. You can deploy to multiple channels simultaneously.

Yes! ChatMaxima offers a free plan that includes basic features and usage. You can start for free and upgrade as your needs grow. Premium templates may require a paid plan.

Absolutely! ChatMaxima integrates with popular tools like Zapier, Google Sheets, CRMs, and supports custom webhooks for connecting to your existing business systems.

Reviews (10)
Mark Stevenson Verified
Jan 05, 2026
AutoBot has transformed our service centre booking process

We run a busy 10-bay service centre and our receptionist was spending 80% of her time taking bookings by phone. AutoBot now handles all routine bookings, and the ElevenLabs voice quality is so natural that customers often don't realise they're talking to an AI until we tell them. Booking volume is up 25% since we went live.

Handles high call volume, ElevenLabs voice is natural, booking automation, staff time freed up

Would like direct Dealertrack integration to replace our manual sync

Aisha Mensah Verified
Jan 20, 2026
The after-hours booking feature alone paid for itself in the first month

We used to miss every call that came in after 6 PM. AutoBot captured 140 after-hours bookings in our first month — that's revenue we would have lost completely. The voice quality is impressive and customers respond well to the warm, professional AutoBot tone.

After-hours booking, immediate ROI, warm voice tone, zero missed calls after hours

Occasional caller confusion when trying to discuss specific repair costs

Nguyen Thi Lan Verified
Feb 07, 2026
Perfect for our multi-brand automotive group

We manage 6 brands across 4 sites and AutoBot handles the inbound routing for all of them. Each site has its own branded greeting and service menu. The ElevenLabs voice is consistent and professional across all sites. Customer feedback has been overwhelmingly positive since launch.

Multi-brand and multi-site support, consistent voice quality, branded greetings per site

Centralised reporting across all sites would be a great addition

Fatima Ouedraogo Verified
Jan 10, 2026
Repair status updates via WhatsApp have delighted our customers

The most common call we received was "is my car ready yet?" — AutoBot now handles all of these. Customers call or message on WhatsApp Voice and get an instant status update. It's saved our service advisers dozens of calls per day. The ElevenLabs Flash v2.5 voice sounds genuinely professional.

WhatsApp status updates, reduces repetitive calls, professional voice quality, easy customer use

Needs a customer-facing web portal to check status without calling

Sarah Kimura Verified
Jan 30, 2026
Roadside assistance routing is a standout feature for our breakdown cover business

We offer breakdown cover alongside our servicing and AutoBot's emergency routing is excellent. It captures location, vehicle type, and breakdown description quickly, then escalates to our on-call team with a full summary. It saves critical minutes in emergency situations.

Emergency routing, fast information capture, on-call escalation, saves critical time

Location detection could use GPS integration for more precision

Bot Information
Category AI Voice Agent, Automotive
Industry Automotive
Bot Type Voice Enabled, Support, Booking
Complexity Beginner
AI Model ElevenLabs
Platforms Web Whatsapp Twilio
Published Feb 18, 2026
Developer
ChatMaxima
Tags
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