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AI Voice guide to government benefits, grants & financial aid | Powered by Deepgram
Source: World Bank Government Finance Statistics & OECD Public Administration Report
Arjun greets the caller and verifies their identity using government-issued ID or Aadhaar/SSN to ensure secure access to benefit records.
The agent queries the Benefits Eligibility Engine in real time to determine which government schemes and entitlements the citizen qualifies for.
Arjun calculates the exact benefit amount the citizen is entitled to receive, factoring in current government rates, family size, and prior claim history.
The agent walks the citizen through the application process step by step, explaining required documents and form fields in plain language.
Citizens can check the status of pending applications or previous claims without visiting a government office, receiving real-time updates.
Once benefits are disbursed, Arjun confirms the payment details, including amount transferred, payment method, and bank account credited.
Web Voice Widget WhatsApp Voice Twilio Voice
Benefits Portal API Aadhaar/SSN Verification Tax Department API
NEFT/RTGS Transfer UPI Payment Gateway Direct Bank Transfer
DigiLocker Integration eSign Services Govt Document Portal
WhatsApp Alerts SMS via Twilio Email Notifications
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We deployed Arjun at our district benefits office and the results exceeded expectations. Senior citizens who were previously spending hours in queues now get their pension status and guidance over a simple voice call. The Deepgram STT handles regional accents very well, which was our biggest concern. Eligibility checks are accurate and real-time.
Excellent STT accuracy for Indian accents, real-time Benefits DB integration, senior-citizen-friendly interface
Initial setup of Aadhaar verification API took some effort
The voice agent handles complex eligibility checks across multiple schemes simultaneously. Citizens no longer need to visit multiple counters. Arjun's ability to calculate exact benefit amounts and guide through DigiLocker document submission is remarkable. Reduced our helpline call volume by 68%.
Multi-scheme eligibility handling, DigiLocker integration, accurate benefit calculation
Would benefit from regional language expansion beyond Hindi and English
Setting up NEFT/RTGS and UPI integration was straightforward with the provided webhooks. The payment confirmation flow is smooth and citizens receive instant WhatsApp updates on disbursement. Deepgram Aura TTS voice quality is natural and trustworthy — important for financial interactions.
Natural Aura TTS voice builds trust, seamless payment webhooks, instant disbursement notifications
None significant for our use case
Our NGO works with rural communities to improve access to government benefits. CivicFinance has been instrumental in bridging the digital divide. The voice-first approach works even for citizens with limited literacy. Call completion rates are above 80% which is impressive for our demographics.
Voice-first accessibility, high call completion rate, WhatsApp follow-up feature
Offline fallback option for areas with poor connectivity would be valuable
Arjun handles the core benefit inquiry workflows beautifully. The implementation checklist in the marketplace template was comprehensive and saved us weeks of planning. We needed some customisation for our state-specific schemes which required additional API work, but the base template is solid.
Comprehensive implementation guide, solid core workflows, reliable uptime
State-specific scheme customisation requires additional development effort
| Category | AI Voice Agent, Banking, Government |
| Industry | General |
| Bot Type | Conversational |
| Complexity | Beginner |
| Platforms | Web |
| Published | Feb 18, 2026 |
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