Dental AI Appointment Assistant

Step 1: ChatMaxima Bot Integration
The ChatMaxima chatbot is deployed across multiple channels:

Live Chat on the dental clinic’s website

WhatsApp

Instagram

Facebook Messenger

This ensures the clinic is reachable on platforms where users are most active.

Step 2: User Initiates Conversation
A visitor initiates a conversation by sending a message, e.g., “I’d like to book a dental appointment.”

Step 3: Gemini AI Takes Over
ChatMaxima routes the query to Gemini AI, which powers the conversation.

Gemini AI uses natural language understanding to:

Greet the user

Guide them through a friendly conversation

Ask essential questions such as:

Full name

Email address

City or location

Preferred appointment date

Step 4: Real-time Data Handling
As the user responds, ChatMaxima temporarily stores the data.

Gemini AI can validate or re-confirm unclear inputs using natural language prompts.

Step 5: Data Transfer to Google Sheet
Once all necessary details are collected:

ChatMaxima uses an API or no-code integration (like Zapier or AppScript webhook) to send the collected data to a Google Sheet.

Each row in the sheet represents a new appointment request with columns like:

Name

Email

Location

Preferred Date

Channel (e.g., WhatsApp)

Step 6: Notification or Follow-up
Optionally, ChatMaxima can trigger a confirmation message to the user, saying:

“Thanks, [Name]! Your appointment request for [Date] has been noted. Our team will get in touch with you shortly.”