Welcome Back! Login to ChatMaxima.
Enter your email and password below to sign into your account
First time here?
Create Account
Forgot Password ?
Reset Password
AI Voice e-commerce support for orders & returns | Powered by Sarvam AI
Global e-commerce is growing at record speed — AI voice support is becoming the new standard for fast, scalable customer service
Source: Statista Global E-Commerce Report & Salesforce State of Commerce 2024
A structured 5-step voice support flow from order lookup to resolution confirmation
Warm welcome and quick identification of the customer's support need
Retrieve real-time order information and communicate clearly
Guide customers through return eligibility and initiation
Answer product questions and support pre-purchase decisions
Ensure all issues are resolved or correctly escalated to a human agent
See how ShopBot connects voice channels, Sarvam AI processing, and your e-commerce systems
E-Com Support integrates with voice platforms, e-commerce platforms, and customer notification systems
Web Voice Widget WhatsApp Voice Twilio Voice
Shopify WooCommerce Magento
AfterShip ReturnGO Loop Returns
WhatsApp Business Twilio SMS SendGrid Email
Zendesk Freshdesk HubSpot CRM
Track these KPIs to measure the impact of your E-Com Support Voice Agent
Deploy in minutes with our no-code builder. No technical skills required.
Connect to WhatsApp, Facebook, Instagram, Web Widget and more.
Leverage advanced AI to understand and respond to complex queries.
Track conversations, user engagement, and chatbot performance.
Sign up for free and click "Use This Bot" to clone this template to your account instantly.
Modify conversations, add your business info, and train the AI with your specific knowledge base.
Connect to your preferred channels (Web, WhatsApp, Facebook) and start engaging customers.
Complete these steps to deploy E-Com Support Voice Agent on your platform
Yes! You can fully customize every aspect of this chatbot template including conversations, responses, appearance, and AI behavior. Our no-code builder makes it easy to modify without any technical skills.
Most users deploy their chatbot within 5-10 minutes. Simply clone the template, add your business information, and you're ready to go live on your preferred channels.
ChatMaxima supports multiple channels including Web Widget, WhatsApp Business, Facebook Messenger, Instagram DMs, Telegram, and more. You can deploy to multiple channels simultaneously.
Yes! ChatMaxima offers a free plan that includes basic features and usage. You can start for free and upgrade as your needs grow. Premium templates may require a paid plan.
Absolutely! ChatMaxima integrates with popular tools like Zapier, Google Sheets, CRMs, and supports custom webhooks for connecting to your existing business systems.
We integrated ShopBot with our Shopify store and it now handles over 80% of our post-purchase queries without any human intervention. Order status, returns, and refund questions are resolved in under two minutes. Our support team can now focus on complex escalations only. Genuinely game-changing for a mid-size e-commerce brand.
Shopify integration seamless, high resolution rate, fast responses, dramatically reduced support load
Would love a web dashboard to monitor daily query volumes
We needed a voice support solution that could scale to thousands of concurrent calls. The Twilio Voice integration with ShopBot delivered exactly that. We ran a peak season campaign and ShopBot handled over 2,000 support calls in one day without a single failure. Our CSAT scores actually improved versus human agents.
Twilio scalability, peak load handling, CSAT improvement, enterprise-grade reliability
Initial Twilio configuration requires technical support
We evaluated five AI voice support solutions before choosing ShopBot. The combination of Sarvam AI voice quality, the Shopify integration depth, and the WhatsApp Voice capability made it the clear winner. It has been running for six weeks without a major issue. Our support managers are extremely satisfied.
Best-in-class voice quality, deep Shopify integration, stable performance, great support team
Analytics reporting could be more detailed
The return initiation flow is the best feature. Customers can initiate a return entirely by voice, get a confirmation, and receive the prepaid label within minutes — all without talking to a human. We have seen a 30% drop in support tickets since going live. The Sarvam AI voice sounds very natural and professional.
Automated return flow, natural voice quality, fast label generation, ticket volume reduction
Could support multi-item returns in one session
Before ShopBot, our average wait time for order queries was 8 minutes during peak hours. Now it's under 90 seconds. Customers love getting instant answers and our team loves not being overwhelmed. The setup with WooCommerce took about a day but was well-documented.
Fast resolution times, WooCommerce integration, reduced queue pressure, good documentation
WooCommerce plugin setup requires developer time
| Category | AI Voice Agent, Customer Service, E-commerce |
| Industry | E-commerce |
| Bot Type | Voice Enabled, Support |
| Complexity | Beginner |
| Platforms | Web |
| Published | Feb 18, 2026 |
Sign up for free and start using E-Com Support – AI Voice Agent in minutes. Customize it to match your brand!
