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AI Voice guide to government health services, hospitals & wellness | Powered by ElevenLabs
Source: National Health Authority Annual Report & WHO India Country Profile
Riya greets the caller and verifies their identity using Aadhaar-linked mobile number or ABHA Health ID to securely access their health scheme records.
Riya queries the Ayushman Bharat database and state health scheme records to determine which government health insurance and benefit schemes the citizen qualifies for.
For citizens needing treatment, Riya identifies nearby government-empanelled hospitals that accept their health scheme, including speciality and bed availability information.
Riya assists the citizen in booking an outpatient appointment at the nearest empanelled hospital through the eHospital system, confirming the slot instantly.
For citizens not yet enrolled, Riya walks them through the Ayushman Bharat health card application process, explaining documents required and nearest enrollment centre.
Citizens can check their health card application status, claim reimbursement progress, or upcoming appointment details at any time by calling Riya.
Web Voice Widget WhatsApp Voice Twilio Voice
Ayushman Bharat PM-JAY API ABHA Health ID System eHospital OPD Booking
Aadhaar Verification API DigiLocker Document Gateway Jan Aushadhi Medicine Portal
HMIS Hospital Management Appointment Scheduler Lab & Diagnostic Portal
WhatsApp Business API SMS via Twilio Email Notification Service
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We deployed Riya at our district health office in Kerala and she has become indispensable. ElevenLabs Flash v2.5 TTS produces a warm, reassuring voice that elderly citizens respond to very well — critical for health interactions where trust matters enormously. PM-JAY eligibility checks are accurate and hospital empanelment lookup works seamlessly. Enrollment rates up 58%.
Warm reassuring TTS voice, accurate PM-JAY eligibility, seamless hospital lookup, 58% enrollment increase
Regional language fine-tuning for Malayalam accents needed minor adjustment
Our community health organisation deployed HealthCivic across 30 primary health centres in rural Maharashtra. Riya handles queries from patients with limited education and literacy with remarkable patience and clarity. The appointment booking via eHospital works smoothly and patients receive confirmation on WhatsApp instantly.
Handles low-literacy patients well, eHospital appointment booking, instant WhatsApp confirmation
Rural network connectivity caused occasional call drops — needs better fallback handling
Riya's combination of accurate Whisper STT and ElevenLabs Flash v2.5 TTS makes the voice experience genuinely superior to competitors. The depth of knowledge about Ayushman Bharat, CGHS, and state health schemes is impressive. Our senior citizens particularly appreciate the patient, clear explanations. Highly recommended for any health department deployment.
Superior Whisper STT accuracy, comprehensive health scheme knowledge, patient explanations for elderly
CGHS integration required additional custom API work
Before deploying HealthCivic, many eligible families in our district were not enrolled in Ayushman Bharat simply due to lack of awareness and complexity of the enrollment process. Riya guides them through the entire process step by step. Golden Card enrollment at Common Service Centres increased by 62% in three months.
62% increase in Golden Card enrollment, clear step-by-step guidance, CSC integration
Needed custom integration for our state's supplemental health scheme
The eHospital appointment booking capability is the standout feature. Patients no longer need to travel to hospitals just to book OPD slots. Riya matches them to the right speciality and books the appointment in real time. Confirmation and reminders via WhatsApp are a feature patients specifically mention as helpful.
eHospital real-time booking, speciality matching, WhatsApp appointment reminders
Private hospital empanelment data sometimes outdated — needs more frequent sync
| Category | AI Voice Agent, Government, Healthcare |
| Industry | General |
| Bot Type | Conversational |
| Complexity | Beginner |
| Platforms | Web |
| Published | Feb 20, 2026 |
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