HR Operations – AI Voice HR Agent | ElevenLabs
HR Operations – AI Voice Assistant - Other AI Voice Agent, Human Resources Chatbot Template
AI Voice Agent, Human Resources Other Verified
Free

HR Operations – AI Voice Assistant

AI Voice HR helpdesk for leave, policies & onboarding | Powered by ElevenLabs

4.2 (10 reviews)
0 3
Description
HR Operations Helpdesk AI is a professional virtual assistant designed to support employees with everyday HR operations in a smooth, reliable, and confidential manner. Acting as Kavya from PeopleConnect, this AI helps employees get quick answers and guidance without confusion or unnecessary back-and-forth.

This assistant is ideal for handling common HR operational queries such as leave management, attendance, payroll basics, onboarding, offboarding, and general HR processes. It focuses on clarity and consistency, providing accurate information based on standard HR practices—without offering legal advice or making policy exceptions.

To ensure a calm and efficient experience, the bot asks only one question at a time, helping employees clearly explain their needs. It avoids collecting unnecessary or sensitive personal data and always confirms details before sharing instructions or moving to the next step.

HR Operations Helpdesk AI is built with employee experience in mind. If an employee feels stressed, confused, or unsure, the assistant responds patiently and supportively, guiding them step by step without judgment. Before closing the conversation, it checks in to ensure the employee fully understands the information provided.

This template is perfect for organizations looking to:

Improve employee self-service

Reduce repetitive HR queries

Maintain consistent HR communication

Support HR teams without replacing human decision-making

Whether used in startups, growing companies, or large enterprises, HR Operations Helpdesk AI – Kavya from PeopleConnect helps streamline internal HR support while keeping interactions professional, friendly, and employee-centric.
Key Features
  • Employee-Centric HR Support: Assists employees with day-to-day HR operations in a clear, reliable, and user-friendly manner.
  • Single-Question Interaction Flow: Asks only one question at a time to clearly understand employee needs and reduce confusion.
  • Leave & Attendance Assistance: Provides guidance on leave policies, attendance rules, holidays, and basic request procedures.
  • Payroll & Payslip Basics: Explains salary components, payslip details, payroll cycles, and common payroll queries without legal or financial advice.
  • Onboarding Support: Guides new employees through joining formalities, documentation requirements, and initial HR processes.
  • Offboarding Guidance: Helps employees understand exit procedures, notice periods, clearance steps, and final settlements.
  • Policy-Aligned Responses: Delivers accurate information based on standard HR practices while maintaining consistency across responses.
  • Privacy & Confidentiality Focus: Avoids collecting unnecessary or sensitive personal information and maintains employee trust.
  • Step-by-Step HR Explanations: Breaks down HR processes into simple, easy-to-follow steps for better understanding.
  • Confirmation Before Next Steps: Confirms employee details and intent before proceeding with instructions or guidance.
  • Calm & Supportive Communication: Handles stressed or confused employees with patience, empathy, and a non-judgmental tone.
  • Reduced HR Workload: Automates repetitive HR queries, allowing HR teams to focus on complex or sensitive issues.
Use Cases
IT & Software Services Corporate Enterprises & Shared Services Startups & Growing Companies Manufacturing & Industrial Organizations Retail & E-Commerce Healthcare & Hospitals Education & Training Institutions BPOs & Call Centers Banking & Financial Services
Why AI for HR Operations?

HR teams are overwhelmed by repetitive employee queries that prevent them from focusing on strategic people initiatives — AI voice assistants are changing that

40%
of HR team time is spent on routine queries that could be automated
72%
of employees prefer to get HR answers instantly without waiting for a response
3.4x
faster onboarding completion when new hires have 24/7 voice HR support
$8,200
average cost per HR compliance incident avoided by consistent AI policy delivery

Source: SHRM HR Technology Survey & Deloitte Global HR Trends Report 2024

HR Operations Workflow

A structured 6-step voice workflow covering leave requests, policy queries, and new employee onboarding

Employee Authentication & Routing

HRBot verifies the employee and identifies their HR need

Leave Request Processing

Handle annual, sick, and special leave requests without HR involvement

Policy & Benefits Queries

Provide accurate, consistent answers to company policy questions

New Employee Onboarding

Guide new hires through their first-week HR tasks by voice

Payroll & Expense Queries

Handle common payroll queries and expense submission guidance

HR Escalation & Ticket Logging

Capture and route complex queries that require HR team intervention

Integration Architecture

See how HRBot connects voice channels, ElevenLabs AI processing, and your HR systems

ElevenLabs AI Processing
Speech-to-Text (Whisper STT) Text-to-Speech (Flash v2.5) Policy Intent Detection
Voice Channels
Web Voice Widget WhatsApp Voice Twilio Voice Call
HRBot
ChatMaxima
HR Systems
HRIS (BambooHR / Workday) Leave Management System HR Ticketing (Zendesk / Freshservice)
Notifications
WhatsApp Leave Confirmations Onboarding Checklist Delivery HR Ticket Acknowledgements
Data Flow
1
Employee calls or connects via voice Voice input received via Web Widget, WhatsApp, or Twilio
2
Whisper STT transcribes speech ElevenLabs Whisper converts employee query to text accurately
3
Employee verified and intent classified Employee ID retrieved from HRIS and query type identified
4
HR data retrieved or action executed Leave balance checked, policy answer retrieved, or request submitted
5
Response delivered via voice ElevenLabs Flash v2.5 TTS speaks HR guidance naturally
6
Query and outcome logged Interaction recorded in HR ticketing system for audit and tracking
Connects With Your HR Stack

HR Operations Voice Agent integrates with voice platforms, HRIS systems, and employee communication tools

Voice Channels

Web Voice Widget WhatsApp Voice Twilio Voice

HRIS & People Platforms

BambooHR Workday SAP SuccessFactors

Leave & Attendance

Factorial HR HRLocker Breathe HR

HR Ticketing & Support

Zendesk Freshservice Jira Service Management

Employee Notifications

WhatsApp Business Twilio SMS Microsoft Teams Webhook

Expected Performance Metrics

Track these KPIs to measure the impact of your HR Operations Voice Assistant

>65%
HR Query Deflection Rate
>80%
Leave Request Automation
>90%
Onboarding Completion Rate
>95%
Policy Query Accuracy
>4.2/5
Employee Satisfaction Score
<4 hrs
HR Ticket Response Time
Why Choose This Template
01
Easy Setup

Deploy in minutes with our no-code builder. No technical skills required.

02
Multi-Channel

Connect to WhatsApp, Facebook, Instagram, Web Widget and more.

03
AI-Powered

Leverage advanced AI to understand and respond to complex queries.

04
Analytics

Track conversations, user engagement, and chatbot performance.

How to Use This Template

Clone the Template

Sign up for free and click "Use This Bot" to clone this template to your account instantly.

Customize & Train

Modify conversations, add your business info, and train the AI with your specific knowledge base.

Deploy & Go Live

Connect to your preferred channels (Web, WhatsApp, Facebook) and start engaging customers.

Implementation Checklist

Complete these steps to deploy HR Operations Voice Assistant on your platform

Setup
Configure company name, HR brand tone, and HRBot persona
Define supported HR query categories: leave, policy, payroll, onboarding, benefits
Upload and index company HR policy documents to the knowledge base
Configure leave categories and entitlement rules per employee grade
Set up employee authentication by ID or registered phone number
Integration
Connect Twilio for inbound employee HR helpline calls
Enable WhatsApp Voice via ChatMaxima for mobile HR support
Integrate HRIS (BambooHR, Workday, or SAP SuccessFactors) for employee records
Connect leave management system for real-time balance retrieval and submission
Set up HR ticketing integration (Zendesk or Freshservice) for escalations
Automation
Configure automatic WhatsApp notification on leave approval or rejection
Set up new hire onboarding checklist delivery via WhatsApp on day one
Enable HR ticket acknowledgement with reference number and SLA confirmation
Testing
Test leave request flow end-to-end: balance check, submission, and confirmation
Test policy query accuracy against approved HR knowledge base
Verify ElevenLabs Flash v2.5 voice quality and clarity across all channels
Customisation
Review and customise escalation thresholds for sensitive HR topics
Analytics
Set up analytics to monitor query deflection rate and employee satisfaction KPIs
Frequently Asked Questions

Yes! You can fully customize every aspect of this chatbot template including conversations, responses, appearance, and AI behavior. Our no-code builder makes it easy to modify without any technical skills.

Most users deploy their chatbot within 5-10 minutes. Simply clone the template, add your business information, and you're ready to go live on your preferred channels.

ChatMaxima supports multiple channels including Web Widget, WhatsApp Business, Facebook Messenger, Instagram DMs, Telegram, and more. You can deploy to multiple channels simultaneously.

Yes! ChatMaxima offers a free plan that includes basic features and usage. You can start for free and upgrade as your needs grow. Premium templates may require a paid plan.

Absolutely! ChatMaxima integrates with popular tools like Zapier, Google Sheets, CRMs, and supports custom webhooks for connecting to your existing business systems.

Reviews (10)
Claire Donovan Verified
Jan 05, 2026
HRBot has given our small HR team their time back

We're a company of 180 employees with just 2 HR staff. Before HRBot, our team spent most of their day answering the same leave balance and policy questions repeatedly. Now HRBot handles all of these. Our HR team is finally focusing on recruitment, L&D, and strategic work. The ElevenLabs voice is professional and employees trust it.

Frees up HR team time, handles repetitive queries, professional ElevenLabs voice, trusted by employees

Would like a self-service HR portal linked to the voice agent

Preethi Subramaniam Verified
Jan 20, 2026
Consistent policy answers have improved our HR compliance

Before HRBot, different HR staff were giving slightly different answers to policy questions which caused confusion and complaints. HRBot delivers the exact same approved policy answer every time. Our compliance audit came back clean and the auditor specifically noted the consistent policy delivery as a positive.

Consistent policy delivery, compliance improvement, clean audit outcomes, no variation in answers

Policy knowledge base updates require manual refresh rather than live sync

Olumide Adeyemi Verified
Jan 10, 2026
Leave request automation has streamlined our process enormously

Processing leave requests used to involve emails, spreadsheets, and manager approvals taking days. HRBot submits the request to our leave system, checks team calendar conflicts, and sends WhatsApp confirmations automatically. Employees love the instant response. Approval time dropped from 2 days to under 4 hours.

Automated leave submission, team conflict checking, WhatsApp confirmations, fast approval cycle

Multi-level manager approval workflows could be more sophisticated

Michael Andersen Verified
Feb 07, 2026
Payroll query handling reduced our finance team's call volume by half

Our payroll team was receiving 50-60 calls per month about pay dates, payslip access, and expense submissions. HRBot now handles all of these standard queries. The step-by-step expense submission guidance over voice is genuinely impressive — employees follow along and complete submissions correctly first time.

Payroll query deflection, expense submission guidance, reduced finance team calls, step-by-step voice flow

Cannot access live payroll figures — reads from a static schedule rather than live system

Yemi Adebayo Verified
Jan 30, 2026
WhatsApp voice support is perfect for our frontline workforce

Our frontline warehouse workers don't sit at a computer — they use WhatsApp on their phones. HRBot's WhatsApp Voice support means they can submit leave, check policies, and get HR help without ever needing a desktop. The ElevenLabs voice clarity on WhatsApp is excellent even in noisy warehouse environments.

WhatsApp voice support, ideal for frontline workers, clear voice in noisy settings, mobile first

Offline functionality would help workers in low-signal areas of the warehouse

Bot Information
Category AI Voice Agent, Human Resources
Industry Other
Bot Type Voice Enabled
Complexity Beginner
AI Model ElevenLabs
Platforms Web Whatsapp Twilio
Published Feb 18, 2026
Developer
ChatMaxima
Tags
HR assistant HR operations employee support HR helpdesk people operations leave management attendance management payroll basics onboarding assistant offboarding assistant HR chatbot internal support bot employee self service HR automation workforce support corporate HR enterprise HR HR process guidance employee queries HR policy assistance HR operations AI people management employee experience internal communication HR workflow HR support AI employee engagement HR service desk human resources technology HR tech staff support workplace operations HR voice bot HR virtual assistant internal HR assistant employee help bot HR queries automation corporate operations workforce management organizational support HR compliance guidance employee assistance HR process automation internal chatbot enterprise support AI

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