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AI Voice gaming support for accounts, purchases & in-game issues | Powered by Sarvam AI
Source: Newzoo Global Games Market Report 2025
Alex detects the support trigger in-game and identifies the player using their account credentials.
Alex fetches the player's current game state, inventory, progress, and recent events to provide contextual support.
Alex diagnoses and resolves technical issues like crashes, disconnections, and performance problems.
Handles in-game purchase disputes, refund requests, and subscription queries.
Assists with account recovery, lost progress restoration, and inventory discrepancies.
Alex follows up post-resolution to confirm the fix worked and collects a player satisfaction rating.
Web Voice Widget WhatsApp Voice Twilio Voice Call
Unity Game Engine Unreal Engine Steam API
MongoDB Firebase PostgreSQL
Zendesk Freshdesk Intercom
Mixpanel Amplitude GameAnalytics
Deploy in minutes with our no-code builder. No technical skills required.
Connect to WhatsApp, Facebook, Instagram, Web Widget and more.
Leverage advanced AI to understand and respond to complex queries.
Track conversations, user engagement, and chatbot performance.
Sign up for free and click "Use This Bot" to clone this template to your account instantly.
Modify conversations, add your business info, and train the AI with your specific knowledge base.
Connect to your preferred channels (Web, WhatsApp, Facebook) and start engaging customers.
Yes! You can fully customize every aspect of this chatbot template including conversations, responses, appearance, and AI behavior. Our no-code builder makes it easy to modify without any technical skills.
Most users deploy their chatbot within 5-10 minutes. Simply clone the template, add your business information, and you're ready to go live on your preferred channels.
ChatMaxima supports multiple channels including Web Widget, WhatsApp Business, Facebook Messenger, Instagram DMs, Telegram, and more. You can deploy to multiple channels simultaneously.
Yes! ChatMaxima offers a free plan that includes basic features and usage. You can start for free and upgrade as your needs grow. Premium templates may require a paid plan.
Absolutely! ChatMaxima integrates with popular tools like Zapier, Google Sheets, CRMs, and supports custom webhooks for connecting to your existing business systems.
We integrated Alex into our Unity-based MMO and the results were phenomenal. Player churn related to support issues dropped by 28% in the first month. The Saarika STT handles gamer slang and fast speech incredibly well. Item restoration automation saved our team hours of manual work daily.
Handles gamer slang well, instant item restoration, significant churn reduction
Initial game server API mapping required developer time
The fact that players never have to leave the game to get support is a huge UX win. Alex resolves 80% of issues without breaking immersion. The Bulbul v2 TTS sounds natural and fits the gaming environment perfectly. Highly recommend for any live-service game.
Zero game interruption, natural TTS voice, high in-session resolution rate
Documentation could include more Unity SDK examples
Before Alex, we were handling 3,000 tickets a day across billing, bugs, and account issues. Alex now resolves 70% of those automatically. The Firebase integration for player data retrieval is fast — responses come back in under 3 seconds. Outstanding product.
70% ticket deflection, fast Firebase integration, accurate billing resolution
Complex multi-platform account merges still need human review
Alex handles the common support scenarios brilliantly. Crash recovery and item restoration are especially impressive. We had some initial challenges with the Unreal Engine integration that took extra developer effort. Once resolved, performance has been consistent and reliable.
Great crash recovery, reliable performance, good escalation handling
Unreal Engine integration needed extra custom work
What impresses me most is that Alex remembers the full context of a player's session when resolving issues. It doesn't ask for the same information twice. The Sarvam AI engine handles technical gaming vocabulary better than I expected. Solid product overall.
Excellent context memory, handles gaming vocabulary well, smooth escalation
Analytics dashboard could show more real-time metrics
| Category | AI Voice Agent, Gaming |
| Industry | Other |
| Bot Type | Voice Enabled, Support |
| Complexity | Beginner |
| AI Model | Sarvam AI |
| Platforms | Web Whatsapp Twilio |
| Published | Feb 18, 2026 |
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