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AI Voice public legal aid for complaints, cases & guidance | Powered by GPT-4o Mini
Source: World Justice Project Rule of Law Index & Legal Services Corporation Report
Riya greets the caller and uses guided questioning to understand the nature of their legal problem — whether civil, criminal, family, property, or labour-related.
Based on the citizen's description, Riya classifies the matter into the appropriate area of law and retrieves relevant statutes, case precedents, and procedural guidelines.
Riya explains the citizen's legal rights in plain language, ensuring they understand their entitlements, timelines, and options before taking any action.
The agent helps the citizen identify, draft, and submit required legal documents such as affidavits, complaints, petitions, and applications using integrated document tools.
Riya walks the citizen through relevant court or tribunal procedures — filing fees, hearing dates, required appearances, and what to expect at each stage.
If the matter requires in-person legal representation, Riya connects the citizen with the nearest government legal aid centre or empanelled advocate.
Web Voice Widget WhatsApp Voice Twilio Voice
LexisNexis Database Westlaw Legal Research eCourts Case Portal
DocuSign e-Signature Adobe Sign Legal Vault Repository
Ministry of Law Portal eCourts Filing System Legal Aid Services Network
Salesforce Legal CRM HubSpot Clio Practice Management
Deploy in minutes with our no-code builder. No technical skills required.
Connect to WhatsApp, Facebook, Instagram, Web Widget and more.
Leverage advanced AI to understand and respond to complex queries.
Track conversations, user engagement, and chatbot performance.
Sign up for free and click "Use This Bot" to clone this template to your account instantly.
Modify conversations, add your business info, and train the AI with your specific knowledge base.
Connect to your preferred channels (Web, WhatsApp, Facebook) and start engaging customers.
Yes! You can fully customize every aspect of this chatbot template including conversations, responses, appearance, and AI behavior. Our no-code builder makes it easy to modify without any technical skills.
Most users deploy their chatbot within 5-10 minutes. Simply clone the template, add your business information, and you're ready to go live on your preferred channels.
ChatMaxima supports multiple channels including Web Widget, WhatsApp Business, Facebook Messenger, Instagram DMs, Telegram, and more. You can deploy to multiple channels simultaneously.
Yes! ChatMaxima offers a free plan that includes basic features and usage. You can start for free and upgrade as your needs grow. Premium templates may require a paid plan.
Absolutely! ChatMaxima integrates with popular tools like Zapier, Google Sheets, CRMs, and supports custom webhooks for connecting to your existing business systems.
We deployed Riya at our District Legal Services Authority and she has transformed access to legal aid. The Whisper STT handles legal terminology with remarkable accuracy, even when citizens use informal language to describe their problems. Riya's ability to classify issues and retrieve jurisdiction-specific laws from LexisNexis is genuinely impressive.
Accurate legal terminology recognition, jurisdiction-specific responses, excellent DLSA integration
LexisNexis API setup required prior legal research subscription
Our consumer rights NGO uses Riya to help citizens with tenancy disputes and labour law queries. The GPT-4o Mini reasoning capability means she handles complex multi-issue scenarios well. DocuSign integration for legal notices is seamless. Citizens complete the legal notice process in under 20 minutes on average.
GPT-4o Mini handles complex legal reasoning, DocuSign integration, fast document generation
Could benefit from more regional language support beyond Hindi and English
Our legal aid centre handles over 500 queries per month. Since deploying Riya, 72% are resolved via the voice agent without requiring an in-person appointment. The document preparation guidance is clear and the eCourts filing instructions are accurate and up to date. Very satisfied with this product.
72% self-service resolution rate, accurate eCourts filing guidance, time-saving for legal staff
Initial training of staff on monitoring the AI interactions took time
Having evaluated several legal AI tools, LegalCivic stands out for its combination of voice-first UX and depth of legal knowledge. The eCourts integration for case status is particularly valuable. Our lawyers use it as a first-contact triage tool before client consultations, saving 40% of consultation time.
Deep legal knowledge base, eCourts integration, excellent triage capability
Westlaw integration could be more deeply connected for Indian case law
We used LegalCivic specifically for family law assistance — divorce, domestic violence, child custody. Riya handles sensitive topics with appropriate care. The tone detection feature helps identify distressed callers and escalate sensitively. The Legal Aid Services network referral is well implemented.
Sensitive tone handling, appropriate escalation for distressed callers, good family law coverage
Would benefit from dedicated crisis intervention flow for domestic violence cases
| Category | AI Voice Agent, Government, Legal |
| Industry | Legal |
| Bot Type | Voice Enabled |
| Complexity | Beginner |
| AI Model | OpenAI GPT-4o Mini |
| Platforms | Web Whatsapp Twilio |
| Published | Feb 18, 2026 |
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