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AI Voice insurance support for policies, claims & renewals | Powered by ElevenLabs
Source: Accenture Insurance Technology Vision 2025
Iris greets the policyholder and verifies their identity using policy number and personal details.
Iris explains the policyholder's active coverage, exclusions, deductibles, and applicable benefits for the claimed event.
Iris opens a new claim record in the claims processing system and captures all required incident details via voice.
Iris instructs the policyholder on required documents and facilitates digital submission via WhatsApp or email.
Provides real-time claim status updates, estimated settlement timelines, and adjuster assignment notifications.
Iris notifies the policyholder of the settlement decision, payment details, and collects post-process feedback.
Web Voice Widget WhatsApp Voice Twilio Voice Call
Guidewire Duck Creek Applied Epic
DocuSign Adobe Sign Salesforce Content
Salesforce HubSpot Microsoft Dynamics
Stripe PayPal ACH Transfer
Deploy in minutes with our no-code builder. No technical skills required.
Connect to WhatsApp, Facebook, Instagram, Web Widget and more.
Leverage advanced AI to understand and respond to complex queries.
Track conversations, user engagement, and chatbot performance.
Sign up for free and click "Use This Bot" to clone this template to your account instantly.
Modify conversations, add your business info, and train the AI with your specific knowledge base.
Connect to your preferred channels (Web, WhatsApp, Facebook) and start engaging customers.
Yes! You can fully customize every aspect of this chatbot template including conversations, responses, appearance, and AI behavior. Our no-code builder makes it easy to modify without any technical skills.
Most users deploy their chatbot within 5-10 minutes. Simply clone the template, add your business information, and you're ready to go live on your preferred channels.
ChatMaxima supports multiple channels including Web Widget, WhatsApp Business, Facebook Messenger, Instagram DMs, Telegram, and more. You can deploy to multiple channels simultaneously.
Yes! ChatMaxima offers a free plan that includes basic features and usage. You can start for free and upgrade as your needs grow. Premium templates may require a paid plan.
Absolutely! ChatMaxima integrates with popular tools like Zapier, Google Sheets, CRMs, and supports custom webhooks for connecting to your existing business systems.
We deployed Iris for our motor and property insurance lines and the impact on claim turnaround was remarkable. FNOL capture via voice is now 100% structured and complete, eliminating rework. The ElevenLabs voice quality is warm and professional — policyholders have commented positively on the experience.
Structured FNOL capture, warm professional voice, significant rework reduction
Health claim workflows needed some customisation for our specific policy types
Before Iris, our average claim intake call took 18 minutes. With Iris it's down to 8 minutes with more complete data capture. The Guidewire integration was smooth and the automatic claim reference number generation with instant WhatsApp confirmation is a feature our policyholders love.
Halved call handling time, excellent Guidewire integration, instant WhatsApp confirmation
Initial data field mapping took a day of configuration
Insurance claims are emotional moments for customers. Iris handles the tone exceptionally well — it is empathetic, patient, and clear. The Flash v2.5 TTS sounds nothing like a traditional IVR. Our NPS improved by 22 points in the first quarter after deployment.
Empathetic tone handling, impressive TTS quality, strong NPS improvement
The knowledge base needs regular updates as policy terms change
The WhatsApp-based document upload flow is brilliant. Policyholders get a checklist, upload photos directly in WhatsApp, and Iris automatically attaches them to the claim record. Document collection rates went from 62% first-day to 91% first-day. Huge operational win.
Excellent WhatsApp document upload, 91% first-day collection, seamless claim attachment
Would benefit from an in-call document status confirmation
Iris handles straightforward claims end to end without any human touch. For our standard glass and minor collision claims, the straight-through processing rate is now 68%. Complex liability claims still need human review but the structured intake from Iris makes adjuster work much faster.
High straight-through processing rate, speeds up adjuster work, reliable coverage verification
Complex liability claims still require manual handling
| Category | AI Voice Agent, Insurance |
| Industry | Other |
| Bot Type | Voice Enabled, Support |
| Complexity | Beginner |
| AI Model | ElevenLabs |
| Platforms | Web Whatsapp Twilio |
| Published | Feb 18, 2026 |
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