Property Concierge – AI Voice Agent | ElevenLabs
Property Concierge – AI Voice Agent - Real Estate AI Voice Agent, Real Estate Chatbot Template
AI Voice Agent, Real Estate Real Estate Verified
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Property Concierge – AI Voice Agent

AI Voice property listings & tenant support | Powered by ElevenLabs

4.2 (10 reviews)
0 4
Description
Meet Neha, your friendly virtual property advisor from HomeFind, designed to help home buyers and renters find the perfect property quickly, clearly, and without stress. Neha guides users through the property search process step by step, providing practical recommendations and support tailored to their needs.

This AI assistant focuses on clarity, patience, and realistic expectations, ensuring users feel confident in their property decisions without pressure. Whether you’re buying or renting, Neha helps you explore options, understand pricing ranges, and plan next steps like site visits or connecting with agents—all while keeping the conversation simple, supportive, and stress-free.
Key Features
  • Personalized Property Guidance: Ask users about property type, location, budget, and move-in timeline to provide tailored recommendations.
  • Step-by-Step Interaction: Understand user requirements clearly by asking one question at a time before suggesting listings.
  • Clear Explanations: Describe property details, pricing ranges, and next steps in a simple, understandable way.
  • Supportive & Patient: Help users who are unsure, confused, or changing preferences without pressure or judgment.
  • Realistic Advice: Focus on practical options and realistic expectations rather than pushing sales.
  • Next-Step Assistance: Guide users on site visits, contacting agents, or arranging viewings.
  • Stress-Free Experience: Ensure a calm, organized, and user-friendly property search experience.
Use Cases
Real Estate Agencies Property Rental Platforms Home Buying Portals Real Estate Mobile Apps Real Estate Brokers & Consultants Property Management Companies
Why AI for Real Estate?

The real estate industry is embracing AI voice technology to handle the volume of buyer, seller and tenant enquiries that agents simply cannot manage manually

$3.69T
Global real estate market value in 2024, driven by residential demand
68%
of property enquiries occur outside business hours and go unanswered
4.2x
more viewings booked when enquiries are answered within 5 minutes
52%
of tenants prefer voice or chat support for maintenance and lease queries

Source: NAR Real Estate Technology Survey & Deloitte Property Outlook 2024

Property Concierge Workflow

A structured 5-step voice workflow covering buyer enquiries, viewing bookings, and tenant support

Greeting & Intent Detection

PropBot identifies whether the caller is a buyer, seller, landlord, or tenant

Property Search & Listings

Help prospective buyers and renters find suitable properties by preference

Viewing Appointment Booking

Instantly schedule property viewings without agent intervention

Tenant Support & Maintenance

Handle existing tenant queries around rent, repairs, and lease terms

Lead Capture & Follow-Up

Ensure no buyer or tenant lead is lost after the voice interaction

Integration Architecture

See how PropBot connects voice channels, ElevenLabs AI processing, and your real estate systems

ElevenLabs AI Processing
Speech-to-Text (Whisper STT) Text-to-Speech (Flash v2.5) Intent & Property Matching
Voice Channels
Web Voice Widget WhatsApp Voice Twilio Voice Call
PropBot
ChatMaxima
Real Estate Systems
Property CRM (HubSpot / Salesforce) Google Calendar (Viewings) Google Sheets (Lead Log)
Notifications
WhatsApp Viewing Confirmations Agent Alerts for New Leads Tenant Maintenance Updates
Data Flow
1
Caller states property enquiry Voice input received via Web Widget, WhatsApp, or Twilio
2
Whisper STT transcribes speech ElevenLabs Whisper converts voice to text with high accuracy
3
Intent detected and classified AI identifies buyer, renter, seller, or tenant support need
4
Property data or action retrieved CRM queried for listings, availability, or tenant record
5
Response delivered via voice ElevenLabs Flash v2.5 TTS speaks naturally in branded tone
6
Lead or request logged Contact details and enquiry saved to CRM and Google Sheets
Connects With Your Property Stack

Property Concierge integrates with voice platforms, real estate CRMs, and scheduling tools

Voice Channels

Web Voice Widget WhatsApp Voice Twilio Voice

Property CRM

HubSpot CRM Salesforce Real Estate Zoho CRM

Scheduling & Calendar

Google Calendar Calendly Microsoft Outlook

Data & Lead Capture

Google Sheets Airtable Notion

Notifications & Follow-Up

WhatsApp Business Twilio SMS SendGrid Email

Expected Performance Metrics

Track these KPIs to measure the impact of your Property Concierge Voice Agent

>90%
Enquiry Response Rate
>45%
Viewing Booking Rate
>80%
Lead Capture Completion
100%
Out-of-Hours Coverage
>65%
Tenant Resolution Rate
<3 min
Average Handle Time
Why Choose This Template
01
Easy Setup

Deploy in minutes with our no-code builder. No technical skills required.

02
Multi-Channel

Connect to WhatsApp, Facebook, Instagram, Web Widget and more.

03
AI-Powered

Leverage advanced AI to understand and respond to complex queries.

04
Analytics

Track conversations, user engagement, and chatbot performance.

How to Use This Template

Clone the Template

Sign up for free and click "Use This Bot" to clone this template to your account instantly.

Customize & Train

Modify conversations, add your business info, and train the AI with your specific knowledge base.

Deploy & Go Live

Connect to your preferred channels (Web, WhatsApp, Facebook) and start engaging customers.

Implementation Checklist

Complete these steps to deploy Property Concierge on your platform

Setup
Configure agency name, brand tone, and PropBot persona
Define service areas, property types, and price range filters
Upload or connect active property listings via CRM or spreadsheet
Configure buyer, renter, seller, and tenant conversation flows
Integration
Connect Twilio for inbound and outbound voice calls
Enable WhatsApp Voice via ChatMaxima for mobile users
Integrate property CRM (HubSpot, Salesforce, or Zoho) for live listings
Connect Google Calendar for real-time viewing availability
Set up Google Sheets lead log for captured enquiries
Automation
Configure auto-confirmation WhatsApp message after viewing booking
Set up agent alert notifications for new high-intent leads
Enable maintenance request routing to property management team
Testing
Test full buyer journey: search, listing readout, and booking confirmation
Test tenant support flow: maintenance log and lease query resolution
Verify ElevenLabs Flash v2.5 voice quality across Web and Twilio channels
Customisation
Customise property pitch scripts and area-specific talking points
Analytics
Set up analytics dashboard to track viewing conversion and lead capture KPIs
Frequently Asked Questions

Yes! You can fully customize every aspect of this chatbot template including conversations, responses, appearance, and AI behavior. Our no-code builder makes it easy to modify without any technical skills.

Most users deploy their chatbot within 5-10 minutes. Simply clone the template, add your business information, and you're ready to go live on your preferred channels.

ChatMaxima supports multiple channels including Web Widget, WhatsApp Business, Facebook Messenger, Instagram DMs, Telegram, and more. You can deploy to multiple channels simultaneously.

Yes! ChatMaxima offers a free plan that includes basic features and usage. You can start for free and upgrade as your needs grow. Premium templates may require a paid plan.

Absolutely! ChatMaxima integrates with popular tools like Zapier, Google Sheets, CRMs, and supports custom webhooks for connecting to your existing business systems.

Reviews (10)
James Whitfield Verified
Jan 05, 2026
PropBot handles our after-hours enquiries better than we expected

We're a mid-sized estate agency in London and missing weekend calls was costing us real business. PropBot now handles all after-hours enquiries, reads out listings naturally with the ElevenLabs voice, and books viewings straight into our Google Calendar. Viewing bookings have gone up 38% since we deployed it.

After-hours coverage, natural ElevenLabs voice, Google Calendar integration, easy setup

Would love deeper Rightmove API integration for live listings

Lena Hoffmann Verified
Feb 05, 2026
Outstanding for new development launches and high volume enquiry periods

We used PropBot for a new-build launch in Birmingham — 500+ enquiries in 48 hours. Without PropBot that would have been unmanageable. It handled every call, captured every lead, and booked over 80 viewings in the weekend. The ElevenLabs voice held up perfectly under volume. Absolutely worth it.

Handles high call volumes, new-build launch ready, zero dropped leads, ElevenLabs scalability

Live analytics dashboard during launch would help monitor volume in real time

Pooja Nair Verified
Jan 18, 2026
Tenant support flow reduced our management workload significantly

We manage over 200 rental properties and tenant maintenance calls were overwhelming our team. PropBot handles the first line of tenant support — logging requests, answering lease queries, and sending updates. Our team now only handles escalations. Maintenance request volume that required agent time dropped by 60%.

Tenant maintenance logging, lease query handling, escalation routing, Twilio call quality

Would benefit from a tenant portal dashboard to track open requests

Nadia Al-Farsi Verified
Jan 09, 2026
WhatsApp Voice confirmation is a game changer for our buyers

Our international buyers are constantly on WhatsApp. PropBot's ability to handle the full enquiry by voice and then send an instant WhatsApp confirmation with the property address is exactly what we needed. The ElevenLabs Flash voice sounds incredibly professional — clients think it's a real agent.

WhatsApp voice support, professional ElevenLabs voice, international buyer friendly, instant confirmations

Needs multi-language support for Arabic and Mandarin speaking clients

Yuki Tanaka Verified
Jan 28, 2026
PropBot books more viewings per day than our part-time receptionist did

Bold claim but it's true. We're a boutique agency in Manchester and PropBot now handles all listing enquiries and viewing bookings around the clock. It's booked 3-4 viewings per day on average since launch. The ElevenLabs Flash v2.5 voice is warm and natural — not robotic at all.

High viewing booking rate, 24/7 availability, warm natural voice, scales with call volume

Would appreciate sentiment detection to flag frustrated callers

Bot Information
Category AI Voice Agent, Real Estate
Industry Real Estate
Bot Type Voice Enabled, Support
Complexity Beginner
AI Model ElevenLabs
Platforms Web Whatsapp Twilio
Published Feb 18, 2026
Developer
ChatMaxima
Tags
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