Welcome Back! Login to ChatMaxima.
Enter your email and password below to sign into your account
First time here?
Create Account
Forgot Password ?
Reset Password
AI Voice IT helpdesk for tickets & tech support | Powered by ElevenLabs
IT helpdesks are overwhelmed with repetitive tickets — AI voice agents are resolving Tier 1 issues instantly, freeing engineers for complex work
Source: Gartner IT Service Management Report & HDI Technical Support Survey 2024
A structured 5-step voice support flow from issue capture to resolution confirmation
Authenticate the employee and log the support request immediately
Categorise the technical issue and determine the resolution path
Guide the employee through standard resolutions by voice
Route unresolved issues to the appropriate technical team
Confirm the fix with the employee and formally close the ticket
See how TechBot connects voice channels, ElevenLabs AI processing, and your IT management systems
TechAssist integrates with voice platforms, ITSM systems, and enterprise notification tools
Web Voice Widget WhatsApp Voice Twilio Voice
ServiceNow Jira Service Management Freshservice
Microsoft Active Directory Okta Google Workspace
WhatsApp Business Slack Microsoft Teams
ServiceNow CMDB Snipe-IT Lansweeper
Track these KPIs to measure the impact of your TechAssist IT Helpdesk Voice Agent
Deploy in minutes with our no-code builder. No technical skills required.
Connect to WhatsApp, Facebook, Instagram, Web Widget and more.
Leverage advanced AI to understand and respond to complex queries.
Track conversations, user engagement, and chatbot performance.
Sign up for free and click "Use This Bot" to clone this template to your account instantly.
Modify conversations, add your business info, and train the AI with your specific knowledge base.
Connect to your preferred channels (Web, WhatsApp, Facebook) and start engaging customers.
Complete these steps to deploy TechAssist IT Helpdesk Voice Agent for your organisation
Yes! You can fully customize every aspect of this chatbot template including conversations, responses, appearance, and AI behavior. Our no-code builder makes it easy to modify without any technical skills.
Most users deploy their chatbot within 5-10 minutes. Simply clone the template, add your business information, and you're ready to go live on your preferred channels.
ChatMaxima supports multiple channels including Web Widget, WhatsApp Business, Facebook Messenger, Instagram DMs, Telegram, and more. You can deploy to multiple channels simultaneously.
Yes! ChatMaxima offers a free plan that includes basic features and usage. You can start for free and upgrade as your needs grow. Premium templates may require a paid plan.
Absolutely! ChatMaxima integrates with popular tools like Zapier, Google Sheets, CRMs, and supports custom webhooks for connecting to your existing business systems.
We deployed TechAssist for a 400-person SaaS company and the results exceeded every expectation. In the first 6 weeks, TechBot resolved 65% of all incoming Tier 1 tickets autonomously — password resets, VPN reconnection steps, software reinstalls, and account unlocks. Our IT team went from firefighting routine calls to focusing on infrastructure projects. The ElevenLabs voice quality is exceptionally clear and natural — employees actually prefer it over hold queues.
65% Tier 1 containment, exceptional voice clarity, dramatically reduced engineer workload, fast deployment
ServiceNow webhook configuration required professional services assistance
Before TechAssist we had three full-time helpdesk agents handling routine tickets. With TechBot handling all Tier 1 issues autonomously, we've redistributed two of those roles to higher-value infrastructure work. The cost reduction is significant and employee satisfaction has actually improved because resolution times went from hours to minutes. The ROI was clear within the first month.
Major cost reduction, staff reallocation opportunity, faster resolution times, improved employee satisfaction
Initial customisation of issue classification rules took longer than expected
Our engineering team spans Lagos, London, and Singapore. Before TechAssist, employees in non-UK time zones had no helpdesk coverage outside business hours and had to wait until the UK morning for basic issues. TechBot now provides 24/7 coverage and resolves most issues instantly regardless of time zone. The impact on productivity for our distributed team has been substantial.
24/7 global coverage, time zone independence, instant resolution, productivity impact
Knowledge base integration for custom troubleshooting guides still in development
In our 600-person organisation, password resets accounted for 28% of all helpdesk tickets. TechAssist now handles every single one of them autonomously, 24 hours a day including weekends. The Whisper STT handles employee names and IDs perfectly and the step-by-step voice guidance is clear enough that even non-technical staff can follow it without difficulty.
100% password reset automation, 24/7 availability, Whisper accuracy for names, clear guidance
Needs a companion web portal for employees to track their own tickets
Our employees work across four time zones and many prefer WhatsApp for support queries when they're not at their desks. TechAssist on WhatsApp Voice has been a revelation — employees can report issues and get guided resolutions from wherever they are. The auto-created ticket appears in ServiceNow instantly and engineers pick it up if escalation is needed. The overall experience is seamless.
WhatsApp Voice channel, hybrid workforce support, instant ticket creation, global timezone coverage
Needs better handling for issues requiring screen sharing
| Category | AI Voice Agent, Customer Service |
| Industry | SaaS |
| Bot Type | Voice Enabled |
| Complexity | Beginner |
| Platforms | Web |
| Published | Feb 18, 2026 |
Sign up for free and start using TechAssist – AI Voice IT Helpdesk in minutes. Customize it to match your brand!
