Follow and Answer Customer Chats from Mattermost
Forward every WhatsApp, Instagram, Facebook and website conversation into a Mattermost channel, one thread per conversation, and reply to customers by replying in the thread.
- Works with self-hosted Mattermost
- One thread per conversation
- Reply from the thread
- 7-day free trial
Your team lives in Mattermost. Your customers do not.
Engineering, operations and support teams that run on Mattermost should not need another tab open all day to see what customers are saying. Message Forwarding brings the conversations into the channel your team already watches, and lets them answer without leaving it.
What teams do with ChatMaxima and Mattermost
Live Conversation Feed
See incoming customer messages and the bot's replies in a Mattermost channel as they happen, grouped into one thread per conversation.
Reply from the Thread
Reply in a conversation's thread and ChatMaxima sends it to the customer on WhatsApp, Instagram, Facebook Messenger or Telegram.
Self-Hosted Friendly
Connect your own Mattermost server by URL, so conversations stay in the workspace your security team approved.
Bring in Specialists
Engineers and product owners can follow customer conversations in Mattermost without a ChatMaxima seat for every person.
Watch the Bot at Work
Bot replies are forwarded too, so you can review how your bot and AI agent answer, and step in when they should not.
Verified Replies
Replies only come back through a Mattermost outgoing webhook whose token you saved in ChatMaxima. Requests without that token are rejected.
From customer message to Mattermost and back
Message Forwarding runs for the whole workspace once it is switched on. There is no block to add to each bot.
Connect Mattermost in 4 steps
Connect Mattermost
In ChatMaxima, open Integrations, choose Mattermost and enter your server URL and a personal access token.
Pick a channel
Choose the Mattermost channel that should receive conversations and switch on forwarding.
Enable replies
Add an outgoing webhook in Mattermost for that channel and paste its token into ChatMaxima.
Start answering
New conversations appear as threads. Reply in a thread to answer the customer.
More than a Mattermost connection
The Mattermost connection is one part of ChatMaxima. The same bot, inbox and AI agent work across every channel your customers use.
- One bot for WhatsApp, Instagram, Messenger, Telegram and your website chat
- No-code visual builder in ChatMaxima Studio
- AI agent trained on your own knowledge base
- Shared team inbox with human handover
- Broadcasts and campaigns to the contacts you collect
- Free onboarding assistance from our team
Slack 
ClickUp 
Zendesk 
Freshdesk Bring customer conversations into Mattermost
Start your 7-day free trial today, with free onboarding help from our team.
Questions about the ChatMaxima Mattermost integration
It forwards incoming customer messages and outgoing bot replies from your ChatMaxima channels into a Mattermost channel, one thread per conversation. With the reply webhook set up, a reply in the thread is sent back to the customer.
Conversations from the channels your ChatMaxima workspace runs, such as WhatsApp, Instagram, Facebook Messenger, Telegram and your website chat widget.
Yes. ChatMaxima only accepts replies that carry the outgoing webhook token you saved, and rejects requests without it.
No. Message Forwarding is a workspace setting, so once it is on it covers every bot and channel in that workspace.
Yes. You connect by entering your own Mattermost server URL and a personal access token, so it works with self-hosted servers as well as cloud workspaces.
Create an outgoing webhook in Mattermost for the forwarding channel, point it at the callback URL shown in ChatMaxima and paste the webhook token into ChatMaxima. Replies in a conversation thread are then delivered to the customer on WhatsApp, Instagram, Facebook Messenger or Telegram. Website chat conversations are forwarded for reading, and are answered from the ChatMaxima inbox.
In Mattermost, go to Account Settings, then Security, then Personal Access Tokens. Your Mattermost admin may need to enable personal access tokens first.
Yes. The same Message Forwarding feature is available for Slack workspaces.