Live Chat Software

Live Chat Software That Combines Human Touch with AI Intelligence

Connect with customers in real time across every channel. ChatMaxima's live chat software unifies website chat, WhatsApp, Facebook Messenger, and Instagram into one powerful inbox — with AI-assisted replies that make your team 10x more efficient.

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Trusted by 6,000+ businesses worldwide
50M+ conversations managed
4.8/5 on G2
Unlimited agents included
Live chat software dashboard with multi-channel conversations
What Is Live Chat Software?

More Than a Website Widget — A Complete Customer Communication Platform

Live chat software has evolved far beyond simple website pop-up widgets. Modern live chat platforms combine real-time human interaction with intelligent AI assistance across every digital channel your customers use — website, WhatsApp, Instagram, Facebook Messenger, and SMS.

Today's best live chat software doesn't make you choose between bots and humans. It orchestrates both. An AI-powered chatbot handles routine inquiries, qualifies leads, and collects information — then hands off to human agents with full context when expertise or empathy is needed. ChatMaxima delivers this hybrid model at $19/month with unlimited team members, unlimited conversations, and multi-model AI capabilities that competitors charge hundreds per seat to access.

AI Capabilities

The AI Capabilities That Transform Live Chat

ChatMaxima's live chat software integrates frontier AI models to make every conversation faster, smarter, and more effective.

AI-Assisted Reply Suggestions (GPT-5, Claude & Gemini)

Your agents don't need to type every response from scratch. ChatMaxima analyzes incoming messages and generates contextually relevant reply suggestions in real time. An agent sees a question, reviews the AI-suggested response, edits if needed, and sends — cutting response time from minutes to seconds.

  • GPT-5 for structured, precise responses
  • Claude for nuanced, empathetic replies
  • Gemini for multimodal conversations
  • No vendor lock-in, no per-message AI fees
Live chat AI capabilities - GPT-5, Claude, Gemini

Conversation Auto-Summarization

Long customer conversations generate valuable information — but reading through 40 messages to understand the issue wastes time. ChatMaxima's AI automatically summarizes every conversation, highlighting key points, customer requests, and action items. Full context in 10 seconds instead of 10 minutes.

Knowledge Base Integration & Instant Answers

Train ChatMaxima's AI on your help documentation, product pages, FAQs, and internal resources. The AI searches your knowledge base using retrieval-augmented generation (RAG), retrieves the most relevant information, and formats it as a natural reply. Update a help article, and the AI reflects the change immediately.

Multilingual Support — 95+ Languages

A customer initiates a chat in Portuguese, and the AI suggests replies in Portuguese. An agent who only speaks English can still provide excellent service — the AI translates in real time, both ways. Ideal for businesses expanding internationally and e-commerce brands serving diverse markets.

Sentiment Analysis & Escalation

ChatMaxima's AI analyzes sentiment in real time, detecting frustration, confusion, or dissatisfaction. When sentiment turns negative, the system automatically flags conversations for priority handling, notifies supervisors, or escalates to senior agents — preventing small issues from becoming crises.

AI-Powered Lead Qualification

ChatMaxima's AI qualifies leads automatically by analyzing conversation patterns, asking smart follow-up questions, and scoring intent. High-intent leads get routed directly to your sales team with full context. For industries like real estate and automotive, AI qualification is a game-changer.

Platform Features

Core Platform Features for Modern Live Chat

Visual Live Chat Widget Builder

Customize your chat widget without touching code. Control colors, positioning, greetings, branding, and behavior. Set different widgets for different pages — one optimized for lead capture on your homepage, another focused on support in your help center. Preview changes in real time.

  • No-code visual customization
  • Page-specific widget configurations
  • Real-time preview and instant publishing
Visual live chat widget builder interface

Omnichannel Unified Inbox

Customers don't live on your website alone. ChatMaxima's omnichannel team inbox brings every conversation into one place — WhatsApp, Instagram, Facebook Messenger, SMS, and website chat. No switching between tabs, apps, or dashboards.

  • Every channel in one unified queue
  • Automatic conversation threading
  • Full cross-channel history
Omnichannel unified inbox for live chat

Shared Team Inbox & Assignment Rules

Unlimited team members at no extra cost. Conversations distributed by round-robin, skill-based routing, language matching, or manual assignment. Internal notes for team collaboration without exposing discussions to customers.

Canned Responses & Shortcuts

Create shortcuts for greetings, policies, troubleshooting steps, or closing messages. Team-wide templates and personal shortcuts give agents flexibility to build their own efficiency workflows.

File Sharing & Rich Media

Full file sharing in both directions — screenshots, photos, receipts, documents, guides, videos, and links. A product question gets answered with a photo. A technical issue gets resolved with a screen recording.

Typing Indicators & Read Receipts

Real-time signals showing when an agent is typing, when a message has been read, and when a customer is composing a reply. Reduce uncertainty and make digital conversations feel natural.

Visitor Tracking & Proactive Chat

See who's on your website — location, pages viewed, time on site, referral source. Trigger proactive chat invitations based on behavior. A visitor on your pricing page for 90 seconds? Offer help. Proactive chat increases engagement 3-5x.

Real-Time Analytics & Reporting

Track response times, resolution rates, CSAT, agent performance, conversation volume by channel, busiest hours, and AI suggestion acceptance rates. Export reports and set performance benchmarks.

Pricing Comparison

Live Chat Software Comparison: ChatMaxima vs the Competition

Choosing the best live chat software in 2026 means comparing pricing models, AI capabilities, and omnichannel depth — not just feature checkboxes.

Feature ChatMaxima LiveChat Intercom Zendesk Chat Tidio tawk.to
Starting Price $19/mo flat $20/agent/mo $29/seat/mo $55/agent/mo $24/mo Free
AI Reply Suggestions GPT-5/Claude/Gemini Limited Fin AI ($0.99/resolution) Basic Lyro AI (proprietary) No
Multi-Model AI Yes No No No No No
Unlimited Agents Yes Per-agent Per-seat Per-agent 3-25 max Yes
Unlimited Conversations Yes Yes Pay per resolution Yes Capped by tier Yes
Omnichannel Full Full Full Partial Full Full
Sentiment Analysis Built-in No Basic No No No
Knowledge Base RAG Full Basic Full Full Basic Limited
Multilingual AI 95+ languages Manual setup 45 languages 30+ languages Multilingual Manual
Free Trial Yes 14 days 14 days 14 days 7 days Free forever

Note on Drift: Acquired by Salesloft in 2024. No standalone pricing available — contact sales for enterprise quotes only.

The Real Cost for a 10-Person Team

  • ChatMaxima: $19/month (flat — unlimited agents)
  • LiveChat: $200/month ($20 x 10 agents)
  • Intercom: $290/month ($29 x 10 seats) + AI resolution fees
  • Zendesk Chat: $550/month ($55 x 10 agents)

ChatMaxima saves you $180-$530/month compared to per-agent competitors — and the gap widens as your team grows.

Detailed comparisons: vs Intercom · vs Tidio · vs Drift

Use Cases

Where Live Chat Software Drives Real Results

Sales Conversion & Lead Capture

Proactive chat invitations start conversations when prospects visit your pricing page. AI qualifies leads automatically and routes high-intent prospects to sales with full context. 3-5x higher conversion rates compared to passive contact forms.

Customer Support & Issue Resolution

AI handles tier-1 support automatically — password resets, order status, billing questions. Complex issues escalate to agents with AI-generated summaries and suggested solutions. Support teams handle 10x the volume without adding headcount.

E-Commerce Sales Assistance

AI answers product questions instantly, suggests alternatives, and helps complete checkout. Stores using ChatMaxima report 15-30% higher average order values when customers engage with chat before purchase.

SaaS Onboarding & Activation

ChatMaxima's chatbot service triggers proactive onboarding messages based on user behavior. Contextual, timely help drives activation and retention — reducing early-stage churn significantly.

Real Estate & Automotive Lead Qualification

AI asks smart conversational questions about budget, timeline, and preferences. Answers feed into lead scoring. High-intent prospects get instant callbacks. Real estate and automotive teams spend time where it counts.

After-Hours & Weekend Coverage

ChatMaxima's AI-powered chatbot provides 24/7 coverage, handling questions, qualifying leads, and collecting contact info when no agents are online. You're always available — intelligently.

How It Works

Get Started in 3 Steps

Sign Up & Install the Chat Widget

Create your free account in under two minutes. Copy a single line of JavaScript and paste it into your website header. Connect WhatsApp, Instagram, and Messenger with one click.

Configure AI & Team Settings

Choose your AI model — GPT-5, Claude, or Gemini. Upload your knowledge base. Set up canned responses, assignment rules, and business hours. Invite your team — unlimited agents, no per-seat fees. Explore marketplace templates.

Go Live & Optimize

Publish across all channels. Monitor conversations in the shared inbox. Track response times, CSAT, and AI suggestion acceptance in analytics. Refine and iterate based on real data.

Pricing

$19/Month for Unlimited Agents & Conversations

Most live chat software charges per agent. LiveChat costs $20/agent/month. Intercom charges $29/seat plus $0.99 per AI resolution. Zendesk Chat costs $55/agent. ChatMaxima: $19/month, flat. Unlimited agents. Unlimited conversations. Full AI capabilities.

  • Unlimited agents — no per-seat fees
  • Unlimited AI conversations (GPT-5, Claude, Gemini)
  • Omnichannel (WhatsApp, Instagram, Messenger, website, SMS)
  • Visual widget builder & chatbot marketplace
  • Shared team inbox with AI summaries
  • 95+ languages, analytics, sentiment analysis

Scale your team without scaling your bill.

View Full Pricing Request a Demo Now

Start Delivering Better Customer Conversations Today

Every second a customer waits for a response is a second they consider leaving. Every question that goes unanswered is a lost sale.

ChatMaxima's live chat software gives you real-time customer communication powered by AI — across every channel, with unlimited agents, at a price that actually makes sense. No credit card required. No per-agent fees. No per-conversation charges.

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See Pricing · Explore the Platform · Read Our Blog

Frequently Asked Questions

Everything You Need to Know About Live Chat Software

Live chat software enables real-time text conversations between businesses and customers through website widgets, mobile apps, and messaging platforms like WhatsApp, Facebook Messenger, and Instagram. Modern live chat software like ChatMaxima combines human agents, AI assistance, and omnichannel support into a unified platform for customer communication.

A chatbot operates autonomously using AI or rule-based logic. Live chat software connects customers to human agents in real time. The most effective approach is a hybrid model — AI chatbots handle routine questions and qualify leads, then hand off to live agents when human expertise is needed. ChatMaxima seamlessly combines both.

The best live chat software depends on your needs, but key factors include AI capabilities, omnichannel support, pricing model, and team collaboration features. ChatMaxima stands out with multi-model AI (GPT-5, Claude, Gemini), unlimited agents and conversations at $19/month, and true omnichannel support across website, WhatsApp, Instagram, and Facebook.

Yes. Unlike LiveChat, Intercom, and Zendesk Chat which charge per agent or per seat, ChatMaxima includes unlimited team members on all plans starting at $19/month. Add as many agents as you need without increasing your bill.

Yes. ChatMaxima supports WhatsApp, Instagram, Facebook Messenger, website chat, and SMS — all managed from a single omnichannel inbox. Conversations flow seamlessly across channels.

AI-powered live chat uses large language models like GPT-5, Claude, and Gemini to assist human agents. The AI suggests contextually relevant replies, summarizes conversations, detects sentiment, and can respond directly to simple questions through chatbot automation. Agents review AI suggestions, edit if needed, and send — dramatically reducing response times.

Absolutely. Live chat is one of the highest-converting lead capture channels because it engages prospects in the moment when intent is highest. ChatMaxima's AI qualifies leads through conversational questions, scores intent, and routes high-value prospects to your sales team instantly. For industries like real estate and automotive, AI-powered live chat transforms anonymous traffic into qualified leads.

Yes. ChatMaxima's AI-powered chatbot provides 24/7 coverage when your team is offline. The bot handles common questions, collects lead information, and creates support tickets with full context. When agents return, they pick up conversations with AI-generated summaries and suggested next steps.

Pricing varies widely. LiveChat starts at $20/agent/month. Intercom charges $29/seat/month plus $0.99 per AI resolution. Zendesk Chat costs $55/agent/month. Tidio starts at $24/month. ChatMaxima costs $19/month flat, with unlimited agents and conversations. No per-seat fees. No per-message charges. Full pricing →

Yes. ChatMaxima offers a free trial with full access to live chat, AI features, omnichannel deployment, and the shared team inbox. No credit card required. No feature limitations. Try it with your team, connect your channels, and see results before you commit.