WhatsApp CRM for UAE Businesses
Run sales, support and bookings on WhatsApp from one shared inbox. ChatMaxima runs on the official WhatsApp Business API, with AI agents that reply in Arabic and English, an Arabic dashboard, compliant broadcasts and integrations with the CRM you already use. Plans start at $19/month with no markup on Meta's AED rates.
A WhatsApp CRM Built for Bilingual UAE Teams
Customers in the UAE message businesses on WhatsApp in Arabic, English and a mix of both. ChatMaxima keeps every one of those conversations in one place, answers the routine ones with AI, and hands the rest to the right person on your team.
Shared team inbox
Every WhatsApp chat in one inbox with round-robin assignment, internal notes and canned responses, alongside Instagram, Facebook Messenger, Telegram, website live chat and email.
AI agents in Arabic and English
Train AI agents on your website and documents so they answer questions, qualify leads and reply in the customer's language, then hand off to an agent when needed.
Arabic dashboard
Each team member can use the dashboard in Arabic with a right-to-left layout, or in English, so mixed teams work in the language they prefer.
Contacts and CRM
Each conversation becomes a contact with its full history, labels, custom fields and notes. Create, update and look up contacts in HubSpot, Zoho CRM and HighLevel from the chat.
Broadcasts and drip campaigns
Send Meta-approved templates to opted-in customers, schedule them, pause and resume a running broadcast, and follow up automatically with drip campaigns.
No-code flow builder
Build welcome messages, lead qualification, after-hours replies and booking flows visually, starting from ready-made templates, and reuse them across every channel.
How UAE Teams Use a WhatsApp CRM
Real estate
Answer enquiries from listings and Click-to-WhatsApp ads, let the AI agent ask about budget, area and move-in date, then route qualified buyers and tenants to the right broker.
Clinics, salons and services
Book appointments from the chat with the Google Calendar integration, then send reminders and post-visit follow-ups as WhatsApp templates.
Retail and e-commerce
Connect Shopify or WooCommerce, answer product and order questions with AI, and send offers to opted-in customers with scheduled broadcasts.
Customer support
Let AI agents answer the routine questions around the clock, assign the rest across your team with round-robin, and reply from the Android and iOS apps when away from the desk.
What the WhatsApp Business API Costs in the UAE
Meta bills per delivered message in AED. ChatMaxima charges a flat plan fee and passes Meta's rates through with no markup.
| Category | Meta rate (AED / message) | Typical use |
|---|---|---|
| Marketing | AED0.2115 | Offers, launches, re-engagement broadcasts |
| Utility | AED0.0576 | Appointment reminders, order and booking updates; free inside an open 24-hour customer service window |
| Authentication | AED0.0576 | One-time passcodes |
| Service | First 1,000 per number each month free, then AED0.0576 | Replies to customers inside the 24-hour window |
Rates effective October 1, 2026, excluding 5% VAT. See the full breakdown, volume tiers and worked examples in WhatsApp API pricing in the UAE, or estimate your bill with the pricing calculator.
Set Up Your WhatsApp CRM in Four Steps
- Start your free trial and connect your business number to the official WhatsApp Business API from the dashboard.
- Invite your team and set up assignment rules, labels and canned responses for your shared inbox.
- Train your AI agent on your website and documents, and build your welcome, qualification and booking flows from templates.
- Connect your tools: HubSpot, Zoho CRM, HighLevel, Google Calendar, Google Sheets, Shopify or WooCommerce, or anything else through Zapier, Make, n8n or the API.
Template messages need Meta approval before you can send them, and business-initiated messages need the customer's opt-in under Meta's WhatsApp Business policy.
Comparing WhatsApp CRMs in the UAE?
See how ChatMaxima compares with platforms UAE teams often shortlist.
Bring Your WhatsApp Customers Into One CRM
Shared inbox, Arabic and English AI agents, broadcasts and CRM integrations, from $19/month with no markup on Meta rates.
Start 7-Day Free Trial Book a DemoWhatsApp CRM in the UAE: FAQs
A WhatsApp CRM keeps every WhatsApp conversation tied to a contact record, with the chat history, labels, custom fields and internal notes, so your whole team can see each customer and follow up. ChatMaxima adds a shared team inbox, AI agents and broadcasts on top, and syncs contacts to HubSpot, Zoho CRM or HighLevel if you already use one.
Meta charges per message in AED: marketing AED0.2115, utility AED0.0576 and authentication AED0.0576 (effective October 1, 2026), plus 5% VAT. Each phone number gets 1,000 free service messages per month, then AED0.0576 each. ChatMaxima adds no markup on top of these rates.
Yes. Each team member can switch the dashboard to Arabic, which uses a right-to-left layout, or keep it in English.
Yes. Native integrations create, update and look up contacts in HubSpot, Zoho CRM and HighLevel, and also connect Google Calendar, Google Sheets, Airtable, Shopify and WooCommerce. Other systems connect through Zapier, Make, n8n, the API or webhooks.
Look for the official WhatsApp Business API, a shared team inbox, AI that replies in Arabic and English, opt-in broadcast tools and integrations with the CRM you already use. ChatMaxima covers all of these, with an Arabic dashboard and plans from $19/month with no markup on Meta rates.
Yes. ChatMaxima AI agents are trained on your own website and documents and reply to customers in Arabic or English. When a conversation needs a person, it moves to an agent in the shared inbox.
Yes, through Meta-approved template messages sent to customers who opted in. ChatMaxima lets you schedule broadcasts, pause and resume them, and run drip campaigns. Meta requires opt-in for business-initiated messages, so collect it before you broadcast.
Sign up for the 7-day free trial, connect your WhatsApp number through the official WhatsApp Business API, then invite your team and build your first flow from a ready-made template. You can start conversations the same day; template messages need Meta approval first.