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Collect valuable customer reviews and feedback after purchase to improve products and build social proof.
| Variable | Description | Example |
|---|---|---|
{{1}} |
Customer name | Amy |
{{2}} |
Product purchased | Wireless Earbuds |
In the fast-paced world of e-commerce, timely communication with customers is critical. WhatsApp messages achieve a 98% open rate compared to just 20% for email, making it the most effective channel for feedback request notifications. Businesses using WhatsApp Business API for transactional messages see up to 45% higher engagement rates and significantly reduced customer support queries.
See how WhatsApp compares to other channels for sending feedback request messages to your customers.
| Metric | SMS | ||
|---|---|---|---|
| Open Rate | 98% | 20% | 45% |
| Avg Read Time | < 3 min | 6+ hours | 30 min |
| Rich Media | Images, buttons, docs | HTML content | Text only |
| Product Links | Button CTA | Hyperlink | URL text |
| Cart Recovery | 45-60% recovery | 10-15% recovery | 5-8% recovery |
| Order Tracking | Real-time buttons | Link in body | Plain URL |
Follow these 4 simple steps to start sending this template to your customers
Click the "Copy Template" button above to copy the full message text with all variable placeholders to your clipboard.
Create a free account and connect your WhatsApp Business number through the WhatsApp Business API.
Paste the template in ChatMaxima's template manager, add sample values for each variable, and submit for Meta's approval (typically 24-48 hours).
Once approved, send the template to individual customers or in bulk campaigns. Set up automated triggers for hands-free messaging.
Here are 2 more variations of this template you can copy and use. Each variation offers a different tone or approach to suit your brand voice.
Sign up for ChatMaxima and import this template directly into your account. Connect your WhatsApp Business number and start sending in minutes.
Start for Free Book a DemoCommon questions about the Feedback Request WhatsApp template
WhatsApp feedback requests get 5x higher response rates than email surveys due to the conversational, low-friction nature of the platform.
Yes! Each variable placeholder ({{1}}, {{2}}, etc.) can be replaced with your own business-specific data. For example, customer names, order numbers, dates, and amounts. The variables are dynamically filled when you send the message through the WhatsApp Business API, allowing you to personalize each message for every recipient.
ChatMaxima offers integrations with popular platforms including Shopify, WooCommerce, HubSpot, Zoho, and more. You can set up automated triggers to send this template based on specific events (like new orders, payment due dates, or appointment bookings). Visit our integrations page to see all available connections and setup guides.
To get this template approved, copy the message text, log in to your WhatsApp Business API provider (like ChatMaxima), submit the template with the correct category (Utility), and wait for Meta's review. Templates following our format typically get approved within 24-48 hours. Make sure to replace all variable placeholders with sample values when submitting.
WhatsApp Business API messages achieve a 98% open rate and near-100% delivery rate for opted-in users. This far exceeds email (20% open rate) and SMS (45% open rate). Messages are delivered instantly and most recipients read them within 3 minutes, making WhatsApp the most effective channel for time-sensitive feedback request communications.
Yes, copying and using this template is completely free. You can copy the message text, customize the variables, and submit it through any WhatsApp Business API provider. To send messages at scale, you'll need a WhatsApp Business API account, which ChatMaxima provides with easy setup and competitive pricing.