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Empower your team with ChatMaxima's unified WhatsApp team inbox. Collaborate seamlessly, assign conversations, add internal notes, and switch between AI and human support instantly—all while delivering exceptional customer experiences that drive conversions.
WhatsApp Team Inbox is a collaborative workspace where multiple team members can manage customer conversations from a single unified interface. Combined with live chat capabilities, your team can seamlessly handle customer inquiries, assign conversations to specialists, collaborate with internal notes, and provide instant human support when AI handoff occurs—ensuring no customer question goes unanswered and every opportunity is captured.
Unified Team Workspace: Centralize all WhatsApp conversations in one shared inbox where your entire team can collaborate, ensuring consistent responses and no missed messages.
Smart Conversation Assignment: Automatically route conversations to the right team member based on expertise, workload, language, or custom rules for efficient handling.
Internal Collaboration: Add private notes, tag teammates, and discuss customer issues internally without leaving the conversation view—keeping context intact.
Seamless AI-to-Human Handoff: When AI can't handle a request, conversations automatically transfer to human agents with full context and history—no customer repetition needed.
Real-Time Presence: See which team members are online, who's handling which conversation, and who's typing—preventing duplicate responses and improving coordination.
Complete Customer Context: View full conversation history, customer profile, past purchases, and CRM data in one unified view for personalized support.
Quick Reply Templates: Use saved response templates, canned messages, and macros to respond faster while maintaining consistency and quality.
Performance Analytics: Track team performance with metrics on response time, resolution time, customer satisfaction, and individual agent productivity.
ChatMaxima provides everything your team needs to deliver exceptional customer support through WhatsApp. From conversation management to performance tracking, empower your team to work smarter and close deals faster.
Manage all WhatsApp conversations from one centralized inbox. Your team can collaborate seamlessly, share workload, and ensure every customer receives prompt, professional attention.
Automatically route conversations to the right team member based on skills, language, workload, or custom rules. Manual reassignment is just a click away when needed.
Add private notes, @mention teammates, and discuss complex issues internally without leaving the conversation. Keep sensitive information private while collaborating effectively.
Seamlessly transition from AI automation to human agents when needed. Agents receive full conversation history and context for smooth, informed interactions.
Get instant notifications for new messages, mentions, assignments, and urgent conversations. Never miss an important customer inquiry with desktop and mobile alerts.
Monitor individual and team performance with comprehensive analytics. Track response times, resolution rates, customer satisfaction scores, and conversation volumes.
See when multiple agents are viewing or typing in the same conversation to prevent duplicate responses.
Organize conversations with custom tags for easy filtering, reporting, and workflow automation.
Flag urgent conversations and VIP customers for immediate attention and faster response times.
Create team-wide saved responses and templates for common questions to ensure consistency and save time.
Control team member access with granular permissions for viewing, responding, and managing conversations.
Manage conversations on the go with native iOS and Android apps for your team.
WhatsApp is where your customers already are. By centralizing team collaboration on WhatsApp, you eliminate the need for customers to learn new platforms or download special apps. Your team works together seamlessly while customers enjoy the familiar, convenient experience of WhatsApp—leading to higher satisfaction and faster conversions.
Customers don't need to create accounts, download apps, or learn new interfaces. They simply message you on WhatsApp—the app they already use daily—while your team collaborates behind the scenes.
Team collaboration tools enable instant response, smart routing, and real-time presence awareness. Customers get answers faster, leading to higher satisfaction and more closed deals.
Unified inbox, smart assignment, internal notes, and saved replies eliminate context switching and reduce repetitive work. Your team handles more conversations with less effort.
With full context, internal collaboration, and performance tracking, your team delivers consistent, personalized support that delights customers and drives loyalty.
ChatMaxima provides all the tools your team needs to collaborate effectively, deliver exceptional support, and close more deals. From conversation management to performance optimization, everything is designed for team success.
Filter conversations by status, assignment, tags, priority, and custom criteria. Find any conversation instantly with powerful search and filtering.
Create teams, departments, and custom groups. Assign conversations and set permissions based on your organizational structure for optimal workflow.
Set service level agreements for first response and resolution times. Get alerts when conversations are at risk of breaching SLAs.
Access complete conversation history, customer profiles, and interaction timeline. Never lose context even when conversations span weeks or months.
Create custom automation rules for assignment, escalation, tagging, and notifications. Optimize your team's workflow for maximum efficiency.
Gamify team performance with leaderboards showing top performers by response time, resolution rate, customer satisfaction, and more.
Start delivering exceptional customer support with unified team inbox. Join thousands of teams already closing more deals with ChatMaxima.