10 Best Kommo Alternatives in 2026 (AI-First, Flat Pricing)
ChatMaxima publishes this comparison and lists itself first. Every price below was taken from each vendor's own pricing page on 6 November 2026.
The best Kommo alternative in 2026 is ChatMaxima: WhatsApp, Instagram, Facebook Messenger, Telegram, email and website chat in one shared inbox, with AI agents trained on your own content, from ₹1,499/month + GST in India ($19/month elsewhere), 3 team members included and no markup on Meta's message rates. Kommo charges $25 to $45 per user per month with a 6-month minimum term. See how all 10 compare below.
10 Best Kommo Alternatives in 2026
Kommo is a solid messaging-based CRM, but its per-user pricing and chatbot limits add up as teams grow. Below are the 10 best Kommo alternatives in 2026, compared on pricing, AI automation, channels, and support, so you can pick the right fit for your business.
Kommo alternatives at a glance (prices checked 6 November 2026)
| Platform | Best for | Starting price | Team members | Message charges |
|---|---|---|---|---|
| ChatMaxima | AI-first omnichannel | ₹1,499/mo + GST, or $19/mo | 3 included, extra $6/mo | Meta's rates, no markup |
| Kommo | Messenger-based sales CRM | $25/user/mo (Base), 6-month minimum | Charged per user | Not published |
| Respond.io | Multi-channel enterprise | $99/mo ($79/mo billed yearly) | 5 included, extra $12/mo | Not published |
| Wati | Established WhatsApp API | ₹2,699/mo, billed quarterly | 3 included | Template charges extra (rate card) |
| AiSensy | WhatsApp broadcasts | Plan prices not shown on its pricing page; AI agent add-on ₹1,350/mo | Unlimited users | Marketing ₹1.09 per message |
| Gallabox | Sales team inbox and CRM | ₹2,999/mo, billed quarterly | 3 (hard cap on Basic) | Not published |
| Interakt | Shopify WhatsApp marketing | ₹2,799/mo + taxes (Growth) | Unlimited agents | Marketing ₹0.958 per message (Growth) |
| Trengo | Omnichannel helpdesk | From €119/mo (Base), up to €199 billed monthly | 3 included (max 5 on Base) | Not published |
| DelightChat | Small support teams | $29/mo | 5 included | Meta's rates, no markup |
| Gupshup | Developer API scale | ₹0 platform fee, prepaid wallet | n/a | Rate card + 18% GST |
| Twilio | Developers building on an API | No platform fee | n/a (API) | $0.005 per message plus Meta's fee |
ChatMaxima
Best overall, AI-first omnichannelThe strongest Kommo alternative for teams that want AI chatbots and omnichannel messaging with flat pricing. ChatMaxima runs AI agents trained on your own PDFs and website across WhatsApp, Instagram, Facebook Messenger, Telegram, webchat, SMS, and email, all in one shared inbox with built-in ticketing and CRM. Team members included (3 on Starter, 15 on Pro, unlimited from Max), transparent plans from $19/mo, and free migration help gets you switched in under a day.
Respond.io
Best for multi-channel enterpriseA capable omnichannel inbox for larger teams handling WhatsApp, Instagram, and web chat together. Powerful, but pricing is per user seat and heavier AI features sit in higher tiers.
Wati
Best for established WhatsApp APIA well-established WhatsApp Business API platform with solid templates and broadcast tools. Reliable, but per-conversation billing and a WhatsApp-only focus limit teams that need more channels.
AiSensy
Best for WhatsApp broadcast marketingPopular with Indian D2C and edtech brands for high-volume broadcasts and Click-to-WhatsApp ads. Strong campaign tooling, though it stays WhatsApp-only and charges extra for advanced chatbot flows.
Gallabox
Best for sales team collaborationShared WhatsApp inbox with a built-in CRM and no-code bot builder aimed at sales teams. Priced per user seat, so costs climb as the team grows.
Interakt
Best for Shopify and D2C sellersA Shopify-friendly WhatsApp suite with catalog, cart-recovery, and order notifications. Good for e-commerce, but automation depth and multi-channel support are limited compared with a full CX platform.
Trengo
Best for European team inboxA multi-channel team inbox popular in Europe covering WhatsApp, email, and chat. Solid collaboration, but AI is lighter and pricing is per user seat.
DelightChat
Best for small support teamsA tidy shared inbox covering WhatsApp, Instagram, and email for lean support teams. Simple and friendly, though automation and AI are lighter than a full platform.
Gupshup
Best for developer and API scaleA messaging API provider built for high-volume, programmatic sending across channels. Great for developers, but it is more infrastructure than a ready-to-use team inbox.
Twilio
Best for custom programmable messagingThe most flexible option if you want to build your own messaging stack on a programmable API. Powerful and reliable, but it needs engineering resources and has no out-of-the-box agent inbox.
Bottom line: if you want AI chatbots and omnichannel messaging with flat pricing instead of per-user CRM seats, ChatMaxima is the best Kommo alternative in 2026.
Create Free AccountAI Chatbots on Every Plan, Built-in Ticketing, and Flat Pricing with Team Members Included
Kommo is a messaging CRM built for sales teams. ChatMaxima is built for customer conversations - with AI chatbots, support ticketing, and omnichannel messaging included from day one on every plan.
Flat pricing from $19/mo, 3 team members included
AI chatbots on all plans
Built-in ticketing + SLAs
Document-based AI training
Per-user pricing ($15-45/user/mo)
Salesbot locked to Advanced+ plans
No native ticketing or SLAs
CRM-first - not optimized for support
ChatMaxima Includes AI Chatbots, Ticketing, and Flat Pricing - Kommo Charges Per User and Locks Chatbots to Premium
Kommo is a capable messaging CRM, but its per-user model and chatbot restrictions make costs unpredictable as teams grow. ChatMaxima offers a flat-rate platform where every plan includes AI chatbots, ticketing, and omnichannel support.
|
Features
|
ChatMaxima
|
Kommo
|
|---|---|---|
|
Pricing
|
Flat plans from $19/mo, 3 team members included | Per-user from $25/user/mo, 6-month minimum |
|
AI Chatbot
|
Included in all plans with GPT | Salesbot only on Advanced ($25/user) |
|
Ticketing + SLAs
|
Built-in inbox with ticketing and SLAs | No native ticketing system |
|
Document AI Training
|
Upload PDFs/SOPs for instant bot training | No document ingestion |
|
Voice Support
|
Native voice input with AI replies | No voice messaging |
|
Core Focus
|
AI chatbots + customer support | Sales CRM with messaging |
|
Free Trial
|
7-day free trial | 14-day free trial |
AI Chatbots and Support, Not Just a Sales CRM
Kommo excels as a messaging CRM for sales teams. ChatMaxima excels at AI-powered customer conversations - with chatbots, ticketing, and support tools that Kommo does not offer.
Built-in ticketing, SLAs, and agent routing for teams focused on customer support.
Team members are included in the plan (3 on Starter, unlimited from Max), so cost does not grow with every new user.
GPT-powered chatbots on all plans, not just premium tiers like Kommo's Advanced plan.
Upload your knowledge base for instant AI responses. Kommo has no document ingestion.
WhatsApp, Instagram, Telegram, email, and web - all in one inbox with AI across every channel.
Check out other comparisons
ChatMaxima vs Respond.io
Compare ChatMaxima and Respond.io, exploring their features, pricing, and differences to help you choose the best omnichannel messaging platform for your business.
ChatMaxima vs Wati
ChatMaxima offers the ultimate in messaging solutions, seamlessly integrating with ChatGPT. It's as ubiquitous as WhatsApp, as versatile as Intercom's all-channel approach, and it delivers everything you need and more.
ChatMaxima vs Trengo
Comparing ChatMaxima and Trengo: a detailed look at features, pricing, and AI capabilities to help you pick the right team inbox and automation platform.
Frequently Asked Questions
Yes. ChatMaxima offers AI chatbots, ticketing, and flat pricing from $19/mo. Kommo charges per user and locks chatbot features to premium plans.
ChatMaxima has flat plans from $19/mo (₹1,499 + GST in India) with 3 team members included, so a 10-person team on Starter is $19 plus 7 extra members at $6, or $61/mo. Kommo charges $25 to $45 per user per month with a 6-month minimum, so the same team costs $250 to $450/mo.
ChatMaxima focuses on customer conversations and integrates with CRMs like HubSpot, Salesforce, and Shopify through native connectors and Zapier.
Yes. AI chatbot capabilities are included in all plans with a visual no-code builder. Kommo's Salesbot is only available on Advanced plans and above.
Yes. Native WhatsApp Business API with AI chatbots, broadcasts, and automation is included in all plans.
Yes. Built-in ticketing with SLAs, agent assignment, and priority management. Kommo does not have native ticketing.