CEO Desk

AI Just Killed the Freemium Playbook. Here’s What Founders Should Build Instead.

AI, CEO Desk /

Adam Wathan’s post about Tailwind CSS stopped me mid-scroll last week. Not because it was surprising. Because it confirmed something I’ve been watching unfold for months. Tailwind is more popular than ever. Revenue is down 80%. He just laid off 75% of his engineering team. Let that sink in. A product achieving peak adoption is […]

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Why I Spend 3-4 Hours on Customer Support Calls Every Day as a Founder

CEO Desk /

Most startup advice tells you to get on sales calls. Close deals. Talk to prospects. I do the opposite. I spend 3-4 hours every day on customer support calls. Not sales. Support. This isn’t a philosophical stance. It’s a strategic decision that has shaped every meaningful product improvement we’ve shipped. The Case Against Sales-First Thinking

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