Why I Spend 3-4 Hours on Customer Support Calls Every Day as a Founder
Most startup advice tells you to get on sales calls. Close deals. Talk to prospects. I do the opposite. I spend 3-4 hours every day on customer support calls. Not sales. Support. This isn’t a philosophical stance. It’s a strategic decision that has shaped every meaningful product improvement we’ve shipped. The Case Against Sales-First Thinking […]
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