Customer Engagement

AI Customer Support Statistics: 30 Numbers You Need to Know

AI, Chatbots, Customer Engagement, Customer Support /

Customer expectations are higher than ever. Faster responses. Round-the-clock availability. Personalized interactions across every channel. Meeting these demands with human agents alone has become nearly impossible for growing businesses. That’s why AI-powered customer support has moved from experimental technology to business-critical infrastructure. But how widespread is adoption really? What kind of returns are companies seeing? […]

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When Do Customers Actually Message? We Analysed 100,000+ Conversations to Find Out

Conversational Marketing, Customer Engagement, SaaS /

Your marketing is working. Your product is solid. Your team is trained and ready. So why are leads still slipping away? We had a hypothesis. To test it, we tracked over 100,000 customer conversations across businesses using ChatMaxima’s platform over the past several days. What we found confirms what many business owners suspect but few

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Introducing OneTap – Multi-Channel Buttons For Your website

Chatbots, Customer Engagement, Ecommerce Marketing, No-Code Platforms, SaaS /

ChatMaxima is making website communication even simpler with OneTap, a brand-new upgrade to the Live Chat widget. Instead of just a single chat bubble, visitors now get a full menu of contact options—accessible with, you guessed it, one tap. What Is OneTap? OneTap turns your existing Live Chat widget into a sleek communication hub. When

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WhatsApp’s New Cloud Calling Feature: A Game-Changer for Business Communication with ChatMaxima

Communication Technology, Customer Engagement, Voice, WhatsApp /

In the rapidly evolving world of digital communication, WhatsApp continues to push boundaries with innovative tools that empower businesses to connect with customers seamlessly. The latest addition to its arsenal is the WhatsApp Business Calling API, a cloud-based voice calling feature designed to enhance customer engagement through the WhatsApp Business Platform. Launched in beta in

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How ChatMaxima’s Instagram DM Automation Boosts Engagement and Sales ?

Automation, Customer Engagement, Instagram /

How a Single DM Changed Everything for a Small Business Late one evening, a customer messaged a small skincare brand on Instagram:“Hey! Do you ship internationally?” By the time the brand saw it the next morning, the customer was gone. No sale. No follow-up. Just a lost opportunity. That moment revealed a painful truth for

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