Customer Engagement

WhatsApp’s New Cloud Calling Feature: A Game-Changer for Business Communication with ChatMaxima

Communication Technology, Customer Engagement, customer support, voice, Whatsapp /

In the rapidly evolving world of digital communication, WhatsApp continues to push boundaries with innovative tools that empower businesses to connect with customers seamlessly. The latest addition to its arsenal is the WhatsApp Business Calling API, a cloud-based voice calling feature designed to enhance customer engagement through the WhatsApp Business Platform. Launched in beta in […]

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How ChatMaxima’s Instagram DM Automation Boosts Engagement and Sales ?

Automation, Customer Engagement, Instagram /

How a Single DM Changed Everything for a Small Business Late one evening, a customer messaged a small skincare brand on Instagram:“Hey! Do you ship internationally?” By the time the brand saw it the next morning, the customer was gone. No sale. No follow-up. Just a lost opportunity. That moment revealed a painful truth for

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