Forward WhatsApp, Instagram and Telegram Messages to Slack or Mattermost with ChatMaxima
Your support team lives in Slack. Your customers live on WhatsApp, Instagram, Facebook Messenger, and Telegram. Every time a customer sends a message, an agent has to leave Slack, open the support dashboard, read the message, type a reply, send it, and switch back. Multiply that by dozens of conversations per day and the result […]
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