July 2025

The Rise of Voice AI Agents: How They’re Revolutionizing Customer Service in 2025

The customer service landscape is undergoing a seismic shift, driven by the rapid adoption of voice AI agents. These intelligent, conversational systems are no longer futuristic novelties but foundational tools reshaping how businesses connect with their customers. From automating routine inquiries to delivering personalized, human-like interactions, voice AI agents are redefining efficiency, scalability, and customer […]

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Comprehensive Analysis of WhatsApp’s New Pricing Model for Businesses (Effective July 1, 2025)

WhatsApp has implemented a significant update to its Business Platform pricing, shifting from a conversation-based to a per-message billing system, effective from July 1, 2025. This change, announced by Meta, impacts how businesses utilize WhatsApp for marketing, utility, and authentication communications, potentially affecting cost structures and strategic approaches. This report provides a detailed examination of

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