January 2026

How to Calculate the ROI of Your Customer Support Chatbot ?

Chatbot Development, Chatbots /

You invested in a customer support chatbot. Your team says it’s helping. Customers seem satisfied. But when leadership asks, “What’s the actual return on this investment?” do you have a confident answer? If you’re like most businesses, you probably don’t. A recent study found that while 67% of companies have deployed chatbots, only 23% actively […]

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AI Just Killed the Freemium Playbook. Here’s What Founders Should Build Instead.

AI, CEO Desk /

Adam Wathan’s post about Tailwind CSS stopped me mid-scroll last week. Not because it was surprising. Because it confirmed something I’ve been watching unfold for months. Tailwind is more popular than ever. Revenue is down 80%. He just laid off 75% of his engineering team. Let that sink in. A product achieving peak adoption is

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