Customer Support

AI Customer Support Statistics: 30 Numbers You Need to Know

AI, Chatbots, Customer Engagement, Customer Support /

Customer expectations are higher than ever. Faster responses. Round-the-clock availability. Personalized interactions across every channel. Meeting these demands with human agents alone has become nearly impossible for growing businesses. That’s why AI-powered customer support has moved from experimental technology to business-critical infrastructure. But how widespread is adoption really? What kind of returns are companies seeing? […]

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Your Best Product Ideas Aren’t in Your Roadmap. They’re Buried in Your Support Tickets.

Customer Support, Product Updates And Annoucements, SaaS /

Your product team just finished a two-day offsite. They analysed market trends, reviewed competitor features, studied industry reports, and emerged with a polished roadmap for the next quarter. Meanwhile, your support team handled 847 customer conversations this week. They heard the same frustrations repeated dozens of times. They watched customers struggle with workflows that seemed

Your Best Product Ideas Aren’t in Your Roadmap. They’re Buried in Your Support Tickets. Read More »

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