Industry Research

How Restaurants Use AI Chatbots in 2026: From Burger King’s ‘Patty’ to WhatsApp Ordering

AI Chatbots, Industry Research, WhatsApp /

Burger King just strapped AI into its employees’ headsets. The fast food chain’s new chatbot, “Patty,” powered by OpenAI, now listens to drive-thru conversations in real time, according to The Guardian. It detects whether workers say “please” and “thank you,” monitors order accuracy, and coaches staff on meal prep. The pilot covers 500 US locations, […]

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55+ AI Customer Support Statistics and Trends for 2026

AI Chatbots, Customer Support, Industry Research /

AI-powered customer support has crossed the tipping point. What started as simple chatbots handling basic inquiries has evolved into autonomous AI agents resolving complex issues, predicting customer needs, and driving measurable business outcomes. The numbers tell a compelling story: the AI customer service market is projected to reach $15.12 billion in 2026, 80% of routine

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