Your Best Product Ideas Aren’t in Your Roadmap. They’re Buried in Your Support Tickets.
Your product team just finished a two-day offsite. They analysed market trends, reviewed competitor features, studied industry reports, and emerged with a polished roadmap for the next quarter. Meanwhile, your support team handled 847 customer conversations this week. They heard the same frustrations repeated dozens of times. They watched customers struggle with workflows that seemed […]
Your Best Product Ideas Aren’t in Your Roadmap. They’re Buried in Your Support Tickets. Read More »
