Salla WhatsApp Integration for Order Alerts and Abandoned Carts
Connect your Salla store to the official WhatsApp Business API. Send order updates automatically, bring back abandoned carts, confirm cash-on-delivery orders and let an AI agent answer shoppers in Arabic and English, 24/7.
- Official WhatsApp Business API
- AI agent in Arabic and English
- No credit card required
- Plans from $19/month
Your Salla customers are on WhatsApp. Your store updates are not.
Shoppers in Saudi Arabia open WhatsApp dozens of times a day, yet most stores still rely on emails and SMS that go unread. Carts are left behind with no reminder, cash-on-delivery orders get refused at the door, and your team answers "where is my order?" by hand all day.
Everything your Salla store needs on WhatsApp
One connection between Salla and WhatsApp covers the full customer journey, from the abandoned cart to the delivered order.
Abandoned Cart Recovery
When a shopper leaves without paying, ChatMaxima sends a WhatsApp reminder with a one-tap link back to their cart. Add a second reminder or a discount code for carts that stay open.
Order Status Updates
Confirmed, processing, shipped, delivered. Each Salla order status change sends the right approved WhatsApp template, so customers stop asking where their order is.
Cash-on-Delivery Confirmation
Ask COD customers to confirm or cancel with one button before you ship. Fewer refused deliveries, fewer wasted shipping fees.
AI Shopping Assistant
An AI agent trained on your products, policies and FAQs answers questions about sizes, stock, shipping and returns, then hands over to your team when a human is needed.
Self-Service Order Tracking
Customers send their order number and instantly get the current status and tracking link, without waiting for an agent.
Broadcast Campaigns
Send targeted WhatsApp campaigns for White Friday, Ramadan, Eid and Saudi National Day to the right customer segments, and see the sales they bring in.
Salla store events, turned into WhatsApp messages
Choose which events send a message and edit every template in Arabic, English or both.
An AI agent that knows your Salla store
Most questions shoppers send on WhatsApp have an answer in your catalog or your policies. Let the AI agent answer them in seconds, day or night.
- Replies in Arabic or English, matching the language the customer writes in
- Trained on your products, shipping zones and return policy
- Looks up order status from an order number
- Hands over to a human agent with the full conversation
- Works on WhatsApp, Instagram and your website chat from the same knowledge base
Live on WhatsApp in 3 steps
Connect WhatsApp
Connect your WhatsApp Business number through Meta's official signup flow and get a verified business profile.
Connect your Salla store
Link your Salla store and choose which events send messages: new orders, status changes, abandoned carts and more.
Switch on automations
Start from ready-made Arabic and English templates, adjust the wording and go live. Our onboarding team helps you set everything up.
More than notifications: a full WhatsApp platform for your store
Notification apps stop at sending messages. ChatMaxima also gives your team the inbox, bots and AI to handle every reply.
- Shared team inbox for every WhatsApp conversation
- Visual no-code bot builder for custom flows
- AI agent with your own knowledge base
- Broadcasts with segments and delivery reports
- Instagram, Messenger and website chat in the same inbox
- Dashboard available in Arabic for your team
Also running a Zid store? See our Zid WhatsApp integration. Selling elsewhere? See our Shopify and WooCommerce integrations, or read more about WhatsApp commerce.
Turn WhatsApp into your Salla store's best sales channel
Start your 14-day free trial today. No credit card required.
Questions about the Salla WhatsApp integration
ChatMaxima connects your Salla store to the official WhatsApp Business API. Store events such as new orders, order status changes and abandoned carts send WhatsApp messages automatically, and when customers reply, the conversation lands in your shared team inbox where the AI agent or your team can answer.
Yes. When a shopper leaves without completing checkout, ChatMaxima sends a WhatsApp reminder with a one-tap link back to their cart. You choose the delay, the wording and whether to send a follow-up or a discount code.
Yes. The AI agent replies in Arabic or English depending on the language the customer writes in, and every message template can be written in Arabic, English or both.
Most stores are live within a day. Our onboarding team helps you connect your Salla store, get your WhatsApp message templates approved and switch on your first automations.
Yes. Automated order and cart messages require the official WhatsApp Business API from Meta, which also gives you a verified business profile. You connect your number through Meta's official signup flow inside ChatMaxima, and our team helps with business verification and template approval.
Yes. Customers send their order number on WhatsApp and the bot replies with the current status and tracking link from your Salla store. You can also send status updates automatically every time an order changes status.
ChatMaxima plans start at $19/month and every plan starts with a 14-day free trial. WhatsApp conversation charges from Meta are billed separately at Meta's rates for Saudi Arabia. You can estimate them with our WhatsApp pricing calculator.
Yes. ChatMaxima also connects Zid stores to WhatsApp with the same order alerts, abandoned cart recovery and AI agent, so agencies and brands running both platforms can manage every store from one inbox.