On Christmas Eve 2025, Nvidia quietly announced what could be the most strategically brilliant deal in the AI chip wars: a $20 billion non-exclusive licensing agreement with Groq, the inference chip startup founded by the architect of Google’s first TPU. Not an acquisition. A licensing deal. The distinction matters more than you might think. The […]
If you’re building AI agents, there’s a fundamental architectural decision that will determine whether your system scales gracefully or collapses under its own complexity. That decision? Understanding the difference between who your agent is and what your agent can do. Most developers conflate these two concepts. They cram everything into one massive prompt and wonder
AGENTS.md vs Skills: The Right Way to Architect AI Agents Read More »
Most startup advice tells you to get on sales calls. Close deals. Talk to prospects. I do the opposite. I spend 3-4 hours every day on customer support calls. Not sales. Support. This isn’t a philosophical stance. It’s a strategic decision that has shaped every meaningful product improvement we’ve shipped. The Case Against Sales-First Thinking
Why I Spend 3-4 Hours on Customer Support Calls Every Day as a Founder Read More »
Every SaaS pricing page has that one locked feature. Export to CSV? Pro plan. API access? Enterprise. Bulk actions? Talk to sales. These gates worked when humans were the only ones clicking buttons. That era is ending. What I Discovered Last Week I pointed Claude Code’s Chromium Extension at a software I use daily and
The SaaS Pricing Model That Survives the AI Agent Era Read More »
Yesterday, Claude wrote flawless Python code. Today? It forgot how to close a bracket. Sound familiar? If you’ve spent any meaningful time working with AI platforms like ChatGPT, Claude, or Gemini, you’ve probably noticed something strange. Some days the output is brilliant, insightful, and exactly what you needed. Other days, the same prompt produces something
Why AI Feels Like It Has Mood Swings: The Truth Behind “Nerfing” Read More »
Remember when mobile phones got cameras? The predictions were apocalyptic. Photo studios would close. Professional photographers would become relics of a pre-digital age. Why would anyone pay for photos when everyone could take them for free? Those predictions missed something crucial about how technology actually transforms industries. What Actually Happened The smartphone camera didn’t shrink
Why AI Won’t Kill Your Job: Lessons from the Camera Phone Revolution Read More »
Your marketing is working. Your product is solid. Your team is trained and ready. So why are leads still slipping away? We had a hypothesis. To test it, we tracked over 100,000 customer conversations across businesses using ChatMaxima’s platform over the past several days. What we found confirms what many business owners suspect but few
When Do Customers Actually Message? We Analysed 100,000+ Conversations to Find Out Read More »
Your product team just finished a two-day offsite. They analysed market trends, reviewed competitor features, studied industry reports, and emerged with a polished roadmap for the next quarter. Meanwhile, your support team handled 847 customer conversations this week. They heard the same frustrations repeated dozens of times. They watched customers struggle with workflows that seemed
Your Best Product Ideas Aren’t in Your Roadmap. They’re Buried in Your Support Tickets. Read More »
“What if the AI makes mistakes?” It’s the first objection most business owners raise when considering chatbot automation. And honestly, it’s a fair concern. No one wants to deploy a system that sends wrong information to customers or damages hard-earned relationships. But here’s a better question: what if your overwhelmed team is already making more
AI Mistakes vs Human Errors: What’s Really Costing Your Business More? Read More »
Fifteen agents. Eight hours a day. The same twenty questions. On repeat. This was the reality for a mid-sized real estate company until they discovered that their biggest operational drain wasn’t coming from marketing spend or lead acquisition. It was coming from something far more mundane. Every day, their sales team fielded hundreds of identical
