SaaS

When Do Customers Actually Message? We Analysed 100,000+ Conversations to Find Out

Conversational Marketing, Customer Engagement, SaaS, Uncategorized /

Your marketing is working. Your product is solid. Your team is trained and ready. So why are leads still slipping away? We had a hypothesis. To test it, we tracked over 100,000 customer conversations across businesses using ChatMaxima’s platform over the past several days. What we found confirms what many business owners suspect but few […]

When Do Customers Actually Message? We Analysed 100,000+ Conversations to Find Out Read More »

Your Best Product Ideas Aren’t in Your Roadmap. They’re Buried in Your Support Tickets.

customer support, Product Update For Annoucements, SaaS /

Your product team just finished a two-day offsite. They analysed market trends, reviewed competitor features, studied industry reports, and emerged with a polished roadmap for the next quarter. Meanwhile, your support team handled 847 customer conversations this week. They heard the same frustrations repeated dozens of times. They watched customers struggle with workflows that seemed

Your Best Product Ideas Aren’t in Your Roadmap. They’re Buried in Your Support Tickets. Read More »

Introducing OneTap – Multi-Channel Buttons For Your website

Chatbots, Customer Engagement, Ecommerce Marketing, No-Code Platforms, SaaS /

ChatMaxima is making website communication even simpler with OneTap, a brand-new upgrade to the Live Chat widget. Instead of just a single chat bubble, visitors now get a full menu of contact options—accessible with, you guessed it, one tap. What Is OneTap? OneTap turns your existing Live Chat widget into a sleek communication hub. When

Introducing OneTap – Multi-Channel Buttons For Your website Read More »

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