Every idea here came from a customer. Vote for what you need, follow what we are planning and building, and see what has shipped.
Build reports instead of only reading the fixed ones. Pick the metrics, dimensions and date range, filter by channel, team, agent, tag or bot, save the result as a named report, and schedule it to arr...
Show comments on Instagram posts, reels and ads in the inbox alongside direct messages. Reply publicly or move the conversation into a DM in one click, auto reply to comments that match a keyword, hid...
Support TikTok (comments and direct messages on the business account) and Viber (business messages) as first class channels, so conversations from both land in the same inbox as WhatsApp, Instagram an...
Let each agent shape the inbox around how they actually work. Choose which columns and details appear in the conversation list, set the row density, pick a default sort, and save filter combinations (...
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Requests are reviewed by our team before they go on the board. Voting takes one click from your dashboard.
