Get wide range of options to manage the conversations in an effective way!
Labeling for quick reference
For an easy and quick look it is good to create labels and assign those labels to the chat.
Assign chats
No more duplicate replies and unresponded messages. Easily assign the incoming messages to appropriate team members.
Group agents under departments
It is hard to manage your agents when they are not grouped properly. Grouping them under the right teams will be helpful in managing all the incoming messages.
Canned Responses
Send quick replies to commonly asked questions. This will save a lot of time and effort for your agents.
Bulk messages
Group your contacts under different list names and this will be helpful while sending bulk messages to the respective groups.
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