A frontier model can go from launch to unreachable in the same week. A pricing change, a region lock, a new export rule, or a single regulatory directive can pull a capability that millions of businesses depend on, and there is nothing a customer can do about it from the outside. This is the uncomfortable […]
Model Independence: Build AI Infrastructure That Survives Losing Its Best Model Read More »
Adam Wathan’s post about Tailwind CSS stopped me mid-scroll last week. Not because it was surprising. Because it confirmed something I’ve been watching unfold for months. Tailwind is more popular than ever. Revenue is down 80%. He just laid off 75% of his engineering team. Let that sink in. A product achieving peak adoption is
AI Just Killed the Freemium Playbook. Here’s What Founders Should Build Instead. Read More »
Most startup advice tells you to get on sales calls. Close deals. Talk to prospects. I do the opposite. I spend 3-4 hours every day on customer support calls. Not sales. Support. This isn’t a philosophical stance. It’s a strategic decision that has shaped every meaningful product improvement we’ve shipped. The Case Against Sales-First Thinking
Why I Spend 3-4 Hours on Customer Support Calls Every Day as a Founder Read More »
Every SaaS pricing page has that one locked feature. Export to CSV? Pro plan. API access? Enterprise. Bulk actions? Talk to sales. These gates worked when humans were the only ones clicking buttons. That era is ending. What I Discovered Last Week I pointed Claude Code’s Chromium Extension at a software I use daily and
The SaaS Pricing Model That Survives the AI Agent Era Read More »
