Almost every support tool now claims to ship an AI agent. Most of them are the same chatbot with a new label, which is why Gartner coined the term agent washing and estimated that of the thousands of vendors marketing agentic capability, only around 130 actually have it. This guide compares the AI agents for […]
The 10 Best AI Agents for Customer Service in 2026 Read More »
Most AI agent statistics you will find are pulled from vendor marketing pages and recycled without a source. That is a problem when you are trying to build a business case, because the gap between what AI agents are projected to do and what they actually do right now is enormous. This roundup pulls 45
45 AI Agent Statistics for 2026: Adoption, ROI, and the Customer Service Reality Read More »
For most of 2026, replying to a customer on WhatsApp cost nothing. Your agent typed an answer inside the 24-hour window, hit send, and Meta charged zero. That ends on October 1, 2026, when WhatsApp service message pricing switches on and every free-form reply your team sends becomes a billable event. This is the single
